General Manager

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Paid time off

Job description:

About RaceTrac

RaceTrac is one of the largest privately-held convenience store and fuel retail chains in the United States, with over 800 locations across the Southeast. Our General Managers are entrepreneurial leaders who run their stores like their own business — the cornerstone of our mission of putting our guests first!

Position Summary

The General Manager (GM) is responsible for the total operation of a high-volume RaceTrac location, typically generating $5M–$15M+ in annual revenue. The GM leads all aspects of the business including team development, financial performance, guest satisfaction, safety, and brand standards. This is a hands-on, floor-level leadership role.

As the General Manager, you will be responsible for driving profitability for one RaceTrac store and leading up to 20 team members. You will continually deliver on RaceTrac’s mission of making people’s lives simpler and more enjoyable through a focus on friendly service, food execution, cleanliness, building talent, and driving success.

RESPONSIBILITES:

Friendly

• Establish an environment of prompt, efficient, and courteous service and effectively engage in conflict management
• Lead and direct positive and professional relationships with co-workers, direct reports, guests, and vendors
• Communicate respectfully and maintain a consistent team-oriented attitude and store culture
• Manage and mitigate any reported guest concerns on designated shifts with a sense of urgency
• Efficiently complete guest transactions at the cash register or self-checkout stations and suggest products that complement purchases

Food

• Drive excellence in food service by executing designed processes, implementing goals to increase sales and margin, ensuring product quality, and using training resources
• Ensure all food offers are available; ensure preparation areas and equipment are clean and properly maintained
• Ensure all food service and proprietary programs meet quality and safety standards

Clean

• Encourage and manage a high standard of store cleanliness
• Direct, monitor, and adhere to all RaceTrac, federal, state, and local safety-related regulations, including food safety regulations
• Execute shift duties, maintain overall presentation standards, and represent the RaceTrac brand

People Leadership & Team Development

• Recruit, hire, onboard, and retain a high-performing team of up to 20 associates
• Create and manage scheduling that meets business needs while controlling labor costs
• Coach and develop direct reports including Assistant Managers and Team Leads
• Write, implement, and monitor manager development and performance plans
• Execute all RaceTrac training programs and ensure certifications and licenses are current to state and local laws
• Ensure all team members follow policies and company standards at all times
• Ensure communication is passed to every team member in the store
• Demonstrate RaceTrac's Core Values of Honesty, Efficiency, Positive Attitude, Respect, and Teamwork
• Display RaceTrac’s Leadership Qualities through acting with a servant-leader mentality, prioritizing tasks appropriately, going the extra mile for guests and your team, listening, and communicating respectfully, and solving problems with a proactive, solutions-oriented approach

Financial Management & P&L Ownership

• Manage the full P&L including revenue, COGS, labor, shrink, and controllable expenses
• Analyze daily, weekly, and period sales reports to identify trends and drive corrective action
• Control cash handling, lottery operations, and banking with strict accuracy standards
• Achieve or exceed financial targets set by the company

Safety, Compliance & Loss Prevention

• Maintain full compliance with all regulations including age-restricted sales (tobacco, alcohol, lottery)
• Ensure all food safety, fuel safety, and environmental regulations are met and documented
• Partner with Loss Prevention to minimize shrink and uphold asset protection standards

Driving Success

• Strategically direct control of inventory and the distribution of materials, merchandise, and supplies
• Review financial statements, sales, analysis reports, and other performance data to measure productivity
• Actively identify areas of operational improvements based on market trends
• Develop and maintain a relationship with vendors to ensure efficient and correct deliveries
• Create or approve Management and Associate schedules to ensure proper staffing levels for expected sale volumes, while taking team member availability, payroll, and overtime costs into consideration
• Ensure proper procedures are followed in regards to hiring, promotions and separations
• Have complete understanding of budget and cost trends that impact operations; proactively work to drive sales and overall financial health of the store

Required Qualifications:

• 3+ years of prior food service, retail, or restaurant supervisory experience; retail management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred
• Demonstrated P&L management with a track record of meeting or exceeding financial goals
• Proven ability to recruit, develop, and retain frontline teams of up to 20 employees
• Availability to work a flexible schedule including early mornings, nights, weekends, and holidays
• Valid driver’s license; must be 18 years of age or older
• High School Diploma or GED in progress or completed
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Proven knowledge of Labor Laws and staffing best practices
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
• Must obtain and maintain Manager Food Handler certification. May be required to obtain and maintain alcohol server permit, based on local or state requirements