Service Manager

Lead Great Service. Create Great Experiences.At Chuck-A-Rama, great food is only part of what keeps guests coming back. Our Service Managers lead the Front of House team and help make sure every guest feels welcomed, cared for, and glad they chose to dine with us. As a Service Manager, you'll take the lead on the guest experience from the moment guests walk through the door until they leave. You'll coach and develop our Front of House Team Members, oversee daily service, solve problems, and work alongside your team to keep the dining room running smoothly.This is a hands-on leadership role for someone who genuinely enjoys people. You'll spend your time leading from the floor, supporting your team, connecting with guests, and making sure the service we provide lives up to the food we're proud to serve.What You'll DoAs a Service Manager, you'll help lead Front of House operations, including:Leading, coaching, and supporting Front of House Team MembersCreating a friendly, positive, and welcoming environment for guests and team membersBeing visible and engaged on the restaurant floor throughout your shiftTraining team members on service standards, procedures, and guest careSetting clear expectations and providing ongoing feedback and coachingOverseeing daily Front of House operations and shift executionMaking sure guests are greeted, tables are cared for, and service stays attentive throughout the mealSupporting register operations and ensuring accurate cash-handling proceduresResponding to guest questions, feedback, and concerns with professionalism and careResolving problems quickly and finding solutions that create a positive guest experienceCoordinating with the kitchen and management team to keep service running smoothlyHelping create schedules and ensuring appropriate staffing for each shiftMaintaining cleanliness and organization throughout the dining room, entrance, restrooms, and other guest areasEnsuring Front of House food safety, sanitation, and company procedures are followedMonitoring Front of House supplies and communicating ordering needsIdentifying opportunities to improve service, efficiency, and the overall guest experienceStepping into Front of House positions when needed during busy periodsWhat We're Looking ForGreat Service Managers know how to lead a team while never losing sight of the guest. We're looking for a leader who:Has a high school diploma or GEDHas restaurant management, hospitality leadership, or comparable supervisory experienceGenuinely enjoys working with people and creating great guest experiencesLeads by example and is comfortable working alongside the teamCan coach, motivate, and develop team membersCommunicates clearly and professionallyRemains calm and solution-focused when challenges ariseCan multitask and make good decisions in a busy restaurant environmentHas strong organizational and time-management skillsUnderstands restaurant service and Front of House operationsIs comfortable learning and using POS, scheduling, and restaurant systemsHolds themselves and their team accountable to high standardsWorks well with both Front and Back of House teamsIs available to work a flexible restaurant schedule, including evenings, weekends, and holidaysBack of House experience is a plus, but a strong understanding of hospitality, leadership, and guest service is what matters most.Why You'll Love Leading at Chuck-A-RamaGreat restaurants need great leaders, and we believe in rewarding the people who help our restaurants and teams succeed.Benefits and perks include:Competitive salary based on experienceMonthly performance-based bonus opportunityGenerous paid time offLow-cost health insurance401(k) with company match for eligible employeesEmployee dining discountsOpportunities for professional growth and developmentA supportive, team-oriented work environmentNo super-late restaurant nightsAsk about our referral bonus!What Success Looks LikeA successful Chuck-A-Rama Service Manager creates a Front of House team that's friendly, confident, and ready to take great care of our guests.Your team knows what's expected, receives the coaching they need to succeed, and works together when the restaurant gets busy.The dining room is clean and welcoming, service is attentive, and guest concerns are handled quickly and thoughtfully.Most importantly, you're present. You know what's happening on the floor, you know your team, and you're there when they need you.When guests leave feeling like they were genuinely taken care of, you've done your job well.Come Lead With UsFor over 60 years, Chuck-A-Rama has been a place where families gather around the table. Our Service Managers help make sure every one of those families receives the friendly, welcoming experience that's been part of our tradition since 1966. If you're a people-focused leader who loves hospitality, enjoys developing a team, and aren't afraid to jump in when things get busy, we'd love to talk with you.Apply today and build your career with Chuck-A-Rama.