Customer Service Associate

Job Description

Job Description

 

At Le Vian, we value our associates’ creativity and individuality. We believe in the idea that through innovation and dedication to quality we can achieve continuous growth and improvement. Le Vian is an established international organization, dedicated to providing our associates with a dynamic and challenging environment in which to develop personally and professionally.

We are seeking a Customer Service Associate to join our team! In this important role, you'll be responsible for the smooth and efficient communication with our customers, clients, and sales executives in handing all daily requests, special orders, repairs, and product information.

Essential Job Responsibilities  

1. Respond to incoming customer service calls, emails and text messages

• Provide collectors, potential customers, sales executives of retail stores with product information
• Fulfill all inquiries with accurate information relative to Special Orders, Repairs, Show dates, Retailer info, Certificates, Merchandise info, Trade-In Returns
• Research availability of inventory and matching items

2. Respond to email inquiries from customer’s corporate offices relative to merchandise status and pricing requests 

3. Respond to Customer Service inquires on social media

 

Minimum Qualifications

• A college degree is a plus
• 2 years’ experience in a customer service environment handling specialty items
• Proficiency with common business software such as MS Office, Google Workspace
• Proven communication skills
• Proven interpersonal skills
• Social media skills are a plus
• Interest in jewelry and fashion is a plus
• Organized and detail oriented
• Effective writing skills to compose and issue emails and correspondence
• Experience working in a deadline driven work environment
• Collaborative