IT Systems Support Specialist I

Position: IT Systems Support Specialist I

Location: Phoenix, AZ

Compensation: $22-23/HR

Employment Type: 6 months contract-to-hire

Schedule: 5 days per week onsite

Shift: 11-7:30 PM CST

Benefits: This position is eligible for medical, dental, vision, and 401(k).

We are seeking a customer-focused IT Systems Support Specialist to provide first-level technical support for end users and business systems. This role serves as a primary point of contact for technology-related issues, helping employees resolve hardware, software, access, and system support requests while delivering an exceptional customer experience.

Key Responsibilities

• Provide first-level support via phone, chat, ticketing systems, and in-person assistance.
• Troubleshoot and resolve hardware, software, account access, and system-related issues.
• Accurately document, prioritize, and manage incidents and service requests.
• Perform user access administration and basic asset management tasks.
• Escalate complex technical issues to appropriate support teams.
• Create and maintain support documentation and knowledge base articles.
• Support IT projects, deployments, and technology initiatives as needed.
• Adhere to IT security, compliance, and operational standards.

Qualifications

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• 1+ year of customer service, technical support, help desk, or related experience preferred.
• Strong troubleshooting, communication, and customer service skills.
• Ability to learn new technologies and work effectively in a fast-paced environment.
• Experience with ticketing systems, remote support tools, or IT service management practices is a plus.
• Ability to work onsite and support occasional after-hours or project-related needs.

Ideal Candidate

• Passionate about helping users and solving technical problems.
• Organized, dependable, and detail-oriented.
• Strong team player with excellent communication skills.
• Motivated to learn, grow, and advance within IT.