Customer Care Manager - State Farm Agent Team Member

Benefits: Opportunity for advancement Paid time off Profit sharing Training & development 401(k) 401(k) matching Company parties You May Be a Great Fit as a Customer Care Manager at Bryan Jacobs State Farm Agency if: You’re the person people call first when life goes sideways - calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You’re a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide , making customers feel understood while confidently recommending solutions. You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location 1613 25th Ave, Gulfport, MS 39501 Responsibilities Manage customer inquiries and support daily service activities. Coordinate team communication to maintain efficient workflows. Assist with account updates, billing inquiries, and policy reviews. Track service metrics and report progress to the agent. Support community engagement and customer outreach initiatives. Qualifications Excellent communication and organizational skills. Strong attention to detail with the ability to manage multiple priorities. Prior experience in customer service, office management, or administrative support preferred. Must be able to obtain applicable state insurance licenses. #J-18808-Ljbffr