Team Captain

Team Captain The Team Captain leads day-to-day execution of recurring merchandising projects within assigned stores. They provide hands-on direction to Retail Merchandisers, coordinate work assignments, and serve as a primary point of contact for store-level execution. The role emphasizes safe work practices, accurate planogram implementation, timely completion, and positive relationships with retailer personnel. Through teamwork, positive example, and practical on-the-job guidance, the Team Captain helps team members build skills, overcome challenges, and contribute to a respectful, supportive, and accountable work environment. Essential Functions Lead daily merchandising reset activities, coordinate work assignments, and distribute tasks based on project instructions, store conditions, team capabilities, and timing requirements. Demonstrate merchandising techniques and provide hands-on coaching to Retail Merchandisers to support accurate, consistent execution. Review planograms, project materials, and instructions before and during execution; clarify requirements and communicate changes to the team. Monitor work quality, productivity, safety, and progress throughout the shift; correct execution issues and promptly elevate barriers that cannot be resolved at the team level. Serve as a day-to-day store contact for project coordination, communicate professionally with store personnel, follow retailer protocols, and confirm that product movement, shelf organization, signage, fixtures, and merchandising presentation meet client and retailer standards. Complete or validate required photographs, checklists, time records, and project reports within established deadlines; communicate staffing, supply, access, equipment, and scheduling concerns to the Territory Supervisor. Promote teamwork, respectful communication, and shared accountability by modeling professional conduct, supporting colleagues, and helping team members learn established merchandising practices. Support project readiness and efficient execution by identifying supply or equipment needs, monitoring work progress against deadlines, and communicating issues that could affect quality, safety, or completion. Follow company policies, client instructions, safety procedures, and applicable laws and regulations; accurately record all hours worked and follow applicable timekeeping procedures, including recording required work performed before or after scheduled shifts. Qualifications 1+ year of progressive experience in retail operations, merchandising, or a related field preferred. High school diploma or equivalent required. Prior experience training peers or leading small teams preferred. Ability to read and follow planograms, written instructions, diagrams, and project checklists. Knowledge, Skills, and Abilities Working knowledge of merchandising standards, planograms, product movement, store procedures, and reset workflows. Clear, respectful communication and the ability to provide practical direction to peers. Strong attention to detail and commitment to quality and safety. Ability to adapt to changing store conditions and project priorities. Professional judgment when interacting with store personnel, team members, and clients. Physical Demands Ability to lift and move up to 40 pounds Ability to stand and walk for extended periods Frequent bending, kneeling, and reaching Ability to climb ladders or use step stools as needed Physical labor including fixture assembly and product movement Work Environment Field-based retail store environments across assigned locations. Travel between assigned store locations as required. Equal Employment Opportunity Statement TruX Retail Partner is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, pregnancy, or any other status protected by federal, state or local law. Disclaimer This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties at any time in accordance with business needs. Nothing in this job description should be interpreted as creating an employment contract. Employment is at-will, where permitted by law. #J-18808-Ljbffr