Health System Specialist

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- Provides trainings on innovative thinking and performance improvement techniques; ensures one or more of the following methodologies are utilized when doing innovation and improvement work: Care Model, Model for Improvement, Systems Thinking or Lean Six Sigma.

- Oversees training programs to increase quality improvement capacity and standardizes improvement methodology to test small-scale changes at the local level.

- Coordinates sharing of best practices between Area Quality Managers and Service Unit Quality Assurance and Performance Improvement officers.

- Assists collaborative sites with procedural and management challenges. Coordinates meetings and conference calls with collaborative sites, various teams, work groups, and staff members.

- Collaborates with other programs in IHS to determine high-risk areas in which improvement or innovation work is offered across the agency.

- Develops programs to promote the implementation of patient-centered care models.

- Monitors patient and staff satisfaction with health care service delivery.

- Provides expert analysis and evaluation of work processes and policies, management practices, and work operations considering complex legislative, programmatic, and management issues and problems.

- Analyzes and evaluates management practices, methods, administrative operations of substantive organizations, and complex functions.

- Reviews and evaluates managerial policies and procedures to determine gaps where additional guidance is needed and analyzes the impact of new or proposed legislation on agency operations.

- Serves as a contracting officer's technical representative on contracts of an administrative nature and/or contractor support for the conduct of large studies.