TGGCAD02 - Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development

Roles & Responsibilities :

With a focus on excellent customer service, efficiency and time management, a well-organized Customer Service Rep, will be responsible for overseeing and handling inbound and outbound communication with all customers, and for developing intra-office communication protocols, as needed. Below is a list of various specific duties, not limited in overall scope and subject to change:

• Answer inbound phone calls promptly during business hours.

• Pre-screen incoming leads/potential customers in a proper manner.

• Respond to any voicemails and/or messages from answering service or new customer lead portals.

• Manage and respond the inbound email correspondence and forward accordingly.

• Greet customers and all other visitors to the showroom promptly and professionally (if applicable).

• Schedule estimate appointments properly using the appropriate customer software.

• Quote product by telephone for potential new clients/customers.

• Assist Estimators with follow up on pending estimates by phone and/or email.

• Help with scheduling work appointments for Installation Techs, along with customers accordingly. (if applicable)

Qualifications & Educational Requirements :

• 1-3 years residential glass experience (ordering, quoting, office/project management) preferred.

• HS Diploma or equivalent.

• 2 or 4-year college degree preferred.

• All candidates must pass initial background check and drug test.

Preferred Skills :

• Excellent verbal/written communications skills.

• Microsoft Office proficient (Word, Excel).

• Proficient with Google Applications.

*Eligibility for company benefits is optional and contingent upon completion of an initial employee probationary period.