Senior IT Specialist (Web & Digital Services Specialist), Grade N28

About the Position Please note: The salary range above represents the earning potential for this position. The anticipated hiring range for this position will be $94,837.00 to $150,543.00, based on the candidate’s qualifications and experience. The Web Services Team within the Department of Technology and Enterprise Business Solutions (TEBS) is responsible for managing and continuously improving the County’s enterprise website and digital presence. The team partners with departments across the organization to ensure web content is accurate, accessible, and user-centered, while working closely with external vendors to support the underlying platform and deliver ongoing enhancements. As the County continues to modernize its digital services, this team plays a critical role in shaping how residents, businesses, and employees interact with government online. It is an exciting team to join because it sits at the intersection of technology, communication, and service delivery—offering the opportunity to drive meaningful impact, influence enterprise standards, and help define the future of digital government. Who We Are Looking For This person will play a key role in supporting the operational delivery of the County’s enterprise website and digital services. This role serves as a hands‑on resource for data collection, content operations, and platform support, while assisting web content managers in maintaining and improving the County’s digital presence. This position supports the development and maintenance of digital forms and workflow-based solutions, coordinates support requests, and ensures the timely resolution of website-related issues. The role works closely with departments across the County to support content updates, reporting, and user access, ensuring a consistent, high-quality digital experience. What You’ll Be Doing This role is critical to supporting the efficient operation of the County’s digital services by ensuring requests are managed effectively, content is maintained to standard, and digital tools are reliable, accessible, and user-friendly. Key Responsibilities Digital Forms & Workflow Solutions Design, develop, and maintain digital forms to support County services and business processes Build and manage workflows to support form submissions, routing, and data tracking Ensure forms are user-friendly, accessible, and aligned with County standards Troubleshoot and resolve issues related to forms and data collection Content Operations Support Assist web content managers with content updates and publishing Support departments with content changes, ensuring alignment with County standards Support content review and cleanup efforts across the website Utilize AI tools to support content updates, proofreading, and consistency across web pages Request Intake & Coordination Monitor incoming website support requests through ServiceNow and support intake, routing, and prioritization Partner with the Web Services Manager to ensure requests are assigned, tracked, and resolved in a timely manner Follow up with team members and departments to ensure requests are progressing and completed within defined timeframes Generate and distribute routine reports, including: Broken links reports Website traffic and usage metrics Content performance insights Accessibility compliance reports Proactively review and remediate issues identified in reports, including broken links, misspellings, and content inconsistencies Share reports with appropriate department contacts and follow up on required actions Assist in identifying trends and opportunities for improvement Leverage AI tools to assist with content review, reporting insights, and identification of issues and improvement opportunities GovDelivery & Communications Platform Support Design, build, and maintain templates for departmental newsletters and communications Set up, schedule, and distribute emails and newsletters on behalf of departments Manage user access and permissions for departments Provide guidance and support to departments using the platform Ensure communications align with County standards and best practices User Access & Training Manage user access to the CMS and related platforms Provision and deprovision access in accordance with established processes Deliver training and support to users on CMS, forms, and related tools Develop and maintain training materials and documentation Project Coordination & Delivery Support Provide support for small to mid-sized web-related initiatives, including form rollouts, content updates, and platform enhancements Assist with tracking tasks, timelines, and dependencies to ensure successful delivery Coordinate with internal teams, departments, and vendors to support execution of assigned initiatives Maintain basic project documentation and status updates as needed Work Schedule This position may require occasional evening and weekend hours based on program needs. Telework This position may be eligible for limited hybrid telework, up to two days per week, after the initial training period. Background Check A criminal background (and credit history) check will be conducted on the selected candidate prior to appointment and will be a significant factor in the hiring decision. Minimum Qualifications Education: Bachelor’s degree in information systems, Web Development, Digital Media, Communications, or related field from an accredited college or university. Experience: Five (5) years of experience in website support, digital content, or related field. Experience working with: Modern Content Management Systems (e.g., Drupal, WordPress, or similar) Digital forms tools (e.g., Microsoft Forms, Power Platform, Wufoo, JotForm, or similar) Workflow automation tools (e.g., Power Platform, SharePoint, or similar) Familiarity with AI tools used for content support, analysis, or workflow efficiency Strong organizational and coordination skills Ability to manage multiple requests and priorities simultaneously Equivalency An equivalent combination of education and experience may be substituted. For applicants possessing very hard‑to‑find skills that are a critical need to the department/agency, training and certification may be accepted in lieu of full degree requirements. Medical Protocol This position requires completion of a pre‑employment Medical History Form to assess your ability to safely perform the essential duties of the role. Probationary Period Individuals appointed to a position in this class will be required to serve a probationary period of twelve (12) months and, if promoted to a position in this class, will be required to serve a probationary period of six (6) months. Performance will be carefully evaluated during the probationary period. Continuation in this class will be contingent upon successful completion of the probationary period. Preferred Criteria / Interview Preferences Experience with content management systems, digital platforms, and workflow automation tools Experience working in a government or public‑sector environment Familiarity with website analytics tools such as Google Analytics Experience with GovDelivery or similar mass‑communication platforms Knowledge of accessibility standards, including WCAG Experience providing end‑user support, training, or help desk–style assistance Exposure to project coordination or light project management responsibilities Basic AI literacy with the ability to use AI tools to enhance efficiency and quality Key Competencies Strong attention to detail and commitment to quality control Excellent organizational and time‑management skills Customer service mindset with the ability to support diverse stakeholders Technical troubleshooting and problem‑solving ability Clear communication skills and reliable follow‑through Ability to work independently as well as collaboratively within a team Important Information The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position. Equal Opportunity Employer Montgomery County Government is an equal‑opportunity employer, committed to workforce diversity. The County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Individuals requiring reasonable accommodation for any part of the application and hiring process should email OHR at View email address on click.appcast.io. Benefits Leave: Non‑MLS employees 15 days sick leave, 15 days annual leave, and up to 3 personal days per year; MLS employees 35 days paid time off annually. 10 paid holidays. 6 weeks paid parental leave. Retirement: Robust retirement plans for permanent and term positions; defined benefit pension for public safety positions after 5 years; non‑public safety positions can participate in plans contributing up to 12% salary; supplemental 457 plan available. Tuition Assistance & Student Loan Forgiveness: Up to $2,130 annually in tuition assistance; eligibility for federal PSLF program. Mass Transit Benefit: Free RideOn Bus service with valid County employee ID; flexible spending account for other transit options. Child and Health Care: Flexible spending accounts for healthcare and childcare. Wellbeing: LiveWell wellness program to support physical, mental, financial, social, and intellectual well‑being. Contact Learn more about benefits and the application process on the Montgomery County career website. #J-18808-Ljbffr City of Santa Fe Springs