Technical Support Specialist - Weekend - Government
$54k - $80kRelativity
Posting Type
Remote/Hybrid
Job Overview
The Technical Support Specialist provides technical support to a mix of technical and non-technical customers by diagnosing, troubleshooting, repairing and debugging complex software and/or networked systems. You will have frequent phone and email interaction with our customers and require the development of in-depth technical product, SQL, network and server knowledge and exceptional customer service skills. On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while working to resolve issues and escalate tickets to other teams and verticals. It is essential that the Technical Support Specialist maintains accurate records of all activities and interactions in Salesforce and responds to customers within identified service level agreements. You will inform management of important issues regarding personnel, performance, customer perception, and project statuses, and work with colleagues to ensure quality service. Product Support. This role will report to the Manager of Product Support. This position is not aligned to a specific product area and will support multiple areas as needed. The working hours are 4x10-hour shifts: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST) with 1-hour lunch break, and this shift offers a compensation differential. Due to specific customer contract requirements, this position requires that the successful candidate be a U.S. citizen. As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust clearance. The process for obtaining the Public Trust clearance will be handled by the federal government and could include additional background screening regarding criminal history, drug use, financial records, and a character assessment. If you are unable to obtain the Public Trust clearance, you will be unable to work on the RelativityOne Government product, and your employment, if still in effect, may be terminated. Obtaining Public Trust clearance offers an additional compensation differential.Job Description and Requirements
Your Role in Action: Technical Skills/Responsibilities
Use SQL applications and tools to run basic SQL queries
Respond to customer questions, problems, and work requests on a daily basis
Develop an expertise in company products and services and the initiative to take an active role in sharing this knowledge with customers
Partner with senior level team members as needed to troubleshoot and resolve customer incidents
Have or develop the experience to capably perform the Technical Support Specialist position responsibilities
Policy and Procedure Skills
Follow appropriate procedures for creating, categorizing, updating, escalating, transitioning, and resolving tickets. Attention to proper detail when coding and documenting tickets is essential for accurate reporting and maintaining historical ticket data
Monitor assigned open tickets, contact customers, and update tickets on a timely basis
Provide responsive support to customer s during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the qualified Technical Support Specialist staff
Complete all daily tasks and projects
Track time daily
Expectations of the Role
Provide excellent customer service using the communication methods designated by Relativity
Flexible to work a 4x10-hour shift: Saturday, Sunday, Tuesday, Wednesday (9:00 AM - 8:00 PM CST) with a 1-hour meal break, on-call schedule, or other time frames specified by management
Able to work an 8/9-hour Monday-Friday shift from 8am-5pm CST with meal break for the first 3 months of onboarding
Demonstrate initiative to learn new skills, such as SQL applications and tools to run basic SQL queries
Meet identified goals regarding customer service tech support metrics
Commitment to and consistent demonstration of core company values
Your Skills
Customer support experience
Customer -focused and ability to understand expectations
Direct experience supporting customer s as a primary contact or lead using phone and email
Experience troubleshooting complex issues
SQL and Windows platform experience
Travel 10% of the time
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
$54,000 and $80,000The final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Database Management, Documentations, Information Security, Project Management, Requirements Gathering, Software Development, Structured Query Language (SQL), System Implementations, Technical Support, Vendor Management$54k - $80k
...Posting Type Remote Job Overview The Technical Support Specialist provides technical support to a mix of technical and non-technical... ...As a condition of your role supporting the RelativityOne Government product, you are required to obtain a Public Trust...SuggestedContract workRemote workMonday to FridayFlexible hoursShift workNight shiftAfternoon shiftEarly shiftWeekday work- ...Life Support Systems Technician Life Support System (LSS) Technician is an entry or... ...environment, using your organizational and technical skills to ensure the smooth execution of... .... Must have the ability to work weekends and holidays Possess a valid driver's...Weekend workShift work
$2,023 - $3,645 per month
...Laboratory Technical Assistant 1 or 2 Print ( ... ...position will require weekend and holiday work hours... ...Timethia Brown HR Specialist LSU Health Sciences... ...Employer (SAME) that supports the recruitment, hiring... ...disabilities. Louisiana State Government represents a wide...Weekend workHourly payWork experience placementWork at officeLocal areaMonday to Friday- ...setting. We're seeking the right candidate for the position of CNA Weekend Option . In this vital role, you'll ensure that our residents... ...dedicated team, providing exceptional clinical leadership and support. Ø Weekend Option (receive pay for 40 hours) plus...Weekend workShift work
$11 - $14 per hour
...services. Whether you are looking to secure your business, home or a government entity, IPSC has a valuable service to offer. IPSC offers... ...-Time position 1st Shift, 2nd Shift, 3rd Shift, School Hours, Weekends, Summers. Travel is required consistently Back Apply Now...Weekend workFull timeSummer workNight shiftDay shiftAfternoon shift- ...schedule is 7 consecutive days (Monday–Monday). Daily duties include rounding from ~7 AM to ~5 PM (sometimes until 7 PM for wrap-up). Weekends may end earlier Physician is on call 24/7 during their 7-day block, with: Fellows handling initial calls. Physician escalation...Weekend workWeekly payContract workTemporary workLocumImmediate startRemote workShift workNight shiftDay shift
- ...operates in a professional manner, maintains store standards, and supports teamwork. Work Environment Requires ability to lift large and... ...and written communication skills Must be available to work weekends (Friday, Saturday, and Sunday) and Holidays Ability to utilize...Weekend workShift work
$16 - $17 per hour
...Saturday/Sundays on a predetermined, rotating schedule * Takes "on call" time on a predetermined, rotating basis during week and weekends * Performs warehouse and office maintenance tasks as required * Demonstrates timeliness, courtesy, sincerity and patience when...Weekend workWork at office$500 per week
...partnerships including: UNITE haircare and Glo Skin Beauty, who support and love our salon staff as much as we do. Dedicated to... ...opportunities for hairstylists. Why We Will Love You: Work weekends and are flexible with scheduling Love making people feel...Weekend workFlexible hours$15 - $20 per hour
...flexible scheduling between 8–40 hours per month , primarily during weekend operations. Key Responsibilities Serve as the on-site point of... ...and safe experience for all participants. Supervise and support volunteers during operations. Assist with setup, cleaning, and...Weekend workHourly payPart timeLocal areaFlexible hoursShift work$15 per hour
...Wednesday, Thursday, Friday, Saturday, Sunday shifts, starting at 9:00am. Other days and availability may be considered, but 3 full weekends are required. Additional shifts may be available at Ochsner Kenner Hospital. We have competitive wages at $15 per hour plus...Weekend workHourly payPart timeFlexible hoursShift work$38 per hour
...position requires the flexibility to work various shifts, including Fridays, Saturdays, Sundays, holidays, and overtime, as needed. Weekend shifts may be mandated based on business need. Hourly Rate Starting Rate: $38.00 Paid vacation and sick time after probationary...Weekend workHourly payWork experience placementLocal areaShift work$54k - $80k
...Overview The Application Analyst in Customer Support plays a pivotal role atRelativity, offering specialized technical support across a specific product vertical.... .... On a daily basis, the Technical Support Specialist creates, resolves, and maintains tickets, while...Remote workShift workAfternoon shift- ...team. Whether it's delivering exceptional guest experiences, supporting our world-class culinary and hospitality teams, or ensuring smooth... .... What We're Looking For Ability to work evenings, weekends, and holidays, as needed. Ability to comprehend and use...Weekend workShift workAfternoon shift
- ...Candidates must be able to work on Fridays, Saturdays, Sundays, and Mondays and must be able to work mornings, days, evenings, nights, weekends, and holidays. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and...Weekend workPart timeWorldwideNight shiftDay shiftAfternoon shift
- ...Discounts! SUMMARY The Shift Supervisor is responsible for supporting the Store Leadership Team in the absence of a manager on the... ...written communication skills • Must be available to work weekends (Friday, Saturday, and Sunday) • Must commit to two store closings...Weekend workShift work
- ...'s License, Commercial Driver's License (Type A) preferred •Must be able to work a flexible schedule with overtime, nights, and weekends as the job requires •Must meet the eligibility requirements of the company Fleet Policy to be a company sanctioned driver. • If...Weekend workFor contractorsWork experience placementImmediate startFlexible hoursNight shift
$2,467.7 per month
...Patient Ratios Days : - Patient Ratios Nights : - Patient Ratios Weekends : - Float Required : - Call Required : - Weekend Coverage : -... ...Number of Beds : - Additional Unit Information Interdisciplinary Support : Radiology Patient Diagnoses : - Special Procedures/Unit...Weekend workWeekly payPermanent employmentContract workFor contractorsLocal areaImmediate startShift workNight shift- ...request clarification when needed • Positive attitude and outgoing personality is essential • Able to work morning, weekend, evening and holiday shifts Position Status and Availability The individual selected for the Housekeeping Room...Weekend workFull timeCasual workMonday to FridayShift workDay shiftAfternoon shift
- ...The noise level in the work environment is usually loud. Seasonal Part-Time position. Must be flexible to work weekdays and/or weekends. Shift times may vary depending on scheduled events. Wednesday, 5 - 10 pm, Thursday & Friday, 2 - 10 pm, Saturday & Sunday - both...Weekend workPart timeSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWeekday work
- ...Concessions Team Lead The Concessions Team Lead provides support and supervises the service of concessions staff at their assigned... ...Seasonal Part-Time position. Must be flexible to work weekdays and/or weekends. Shift times may vary depending on scheduled events. Wednesday,...Weekend workPart timeSeasonal workLocal areaFlexible hoursShift workAfternoon shiftWeekday work
- ...Position Overview Role: Inpatient Child/Adolescent Patient Population: Ages 12-17 Schedule: Monday-Friday, daytime hours. (4 hours a day) Weekend Coverage: 1:5 Saturday/Sunday in-person rounding. Weekday Call: One evening call shift per week by phone only. Employment Type:...Weekend workPart timeImmediate startRelocation packageMonday to FridayAfternoon shiftWeekday work
$29.57 per hour
...position requires the flexibility to work various shifts, including Fridays, Saturdays, Sundays, holidays, and overtime, as needed. Weekend shifts may be mandated based on business needs HOURLY RATE Hourly rate $ 29.57 Paid vacation and sick time after 90 day...Weekend workHourly payWork experience placementLocal areaTrial periodShift work$2,057 per week
...needed**Patient patients for all major surgical services.Unit Supports all surgical/procedural populationsSpecial Procedures/Unit anesthesiaECTNurses... ...Op experience is preferred)Patient Ratio: 1:22-3 scheduled weekends per contractEpic experience requiredRequired , BCLS, PALS...Weekend workPermanent employmentFull timeContract workFor contractorsLocal areaImmediate startShift workNight shift- ...(Full Time and Part Time positions, must be available to work weekend rotations including Saturday and Sunday) for our Inspired Living... ...in each resident's service plan in a friendly, respectful and supportive manner. Documents any observed change of condition in...Weekend workFull timePart timeLocal areaImmediate start
- ...Superdome | Smoothie King Center | Champions Square. Responsible for supporting the Chief of Public Safety in achieving departmental goals,... ...the ability to support a team environmentAble to work nights, weekends, and holidays as neededEducation and/or ExperienceBachelor’s...Weekend workPart timeFor contractorsImmediate startNight shift
$19 per hour
...paced, team environment Must be available to work evenings, weekends and holidays as needed Ability to maintain customer confidentiality... ...stretch assignments, you can expect 2020 Companies to support you. 2020's Commitment We are committed to creating a diverse...Weekend workHourly payPart timeLocal areaWorldwide10 hours per weekFlexible hoursAfternoon shift$20 per hour
...a team and management of our total store operations. You will support product flow and apply merchant and customer service skills to... ...Must have reliable transportation Must be available to work weekends (Friday, Saturday and Sunday), evenings and holidays as needed...Weekend workHourly payPart timeRemote workAfternoon shift$15 - $25 per hour
...beyond. Make a Difference : Inspire kids to be active, make friends, and learn through soccer classes. Flexible Schedule : Weekend and weekday shifts are available. Job Summary : Become a superstar Coach at Lil Kickers! Lead fun, structured classes for kids...Weekend workSeasonal workFlexible hoursShift workDay shiftWeekday work$17.75 per hour
...computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE... ...while testing. Troubleshoot with internal departments to fix technical issues. Complete light housekeeping duties such as vacuuming the...Hourly payPart timeWork at officeImmediate startFlexible hoursShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Specialist - Weekend - Government. Be the first to apply!
- customer support analyst New Orleans, LA
- systems support technician New Orleans, LA
- help desk administrator New Orleans, LA
- technical support assistant New Orleans, LA
- technical analyst New Orleans, LA
- technical assistant New Orleans, LA
- IT support technician New Orleans, LA
- application support technician New Orleans, LA
- service desk assistant New Orleans, LA
- help desk technical support New Orleans, LA



