Rooms Controller - Hotel Operations

You may choose to display a cookie banner on the external site. You must specify the message in the cookie banner and may add a link to a relevant policy. If you are unfamiliar with these requirements, please seek the advice of legal counsel.# Do not track signals# Clear GIFS, Pixel Tags and other technologies# Third party analytics and tracking# Contacting View email address on click.appcast.io Controller - Hotel Operations page is loaded## Rooms Controller - Hotel Operationslocations: Hard Rock Hotel & Casino Atlantic Citytime type: Full timeposted on: Posted Yesterdayjob requisition id: R4611Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site:**Job Description:**Under the direction of the Front Desk Manager / Asst. Manager, the incumbent is responsible for the accurate rating of rooms and ensuring the room rack is always properly adjusted.* Checking out any vacant and clean (due out) rooms and changing statuses of rooms in the rack.* Communicating and working with Management via email or side-by-side interactions.* Communicating via phone or email with Housekeeping, VIP, Accounting, and In Room Dining.* Running various reports as assigned including, but not limited to, verifying correct room rates, and emailing them to various departments.* Answering and responding to incoming phone calls and Zingle texts to guest requests.* Responding to guests checking out via video check-out, or On Demand Video purchases via Sonifi.* Offering bell assistance to each guest upon departure and running applicable reports to verify correct room rates.* Perform other duties as assigned including, but not limited to, assisting with check-ins based on business demands and / or hotel occupancy.* Adhere to all protocols and guidelines as it relates to the property, including wiping down all high-touch surfaces and cleaning room keys for re-use.**QUALIFICATIONS:*** High School Diploma or equivalent education required, and previous front desk / hotel experience preferred, or an equivalent combination of education and / or experience.BENEFITS INCLUDE:* Medical, Dental, Vision Prescription, Life, Accident, Pet Legal* 401K with match* Paid Time Off* Holiday Pay* Free Meals, Free Uniforms, Free Parking* Discounts at Hard Rock properties around the globe* All team members are eligible to participate in the discretionary annual bonus program* Training and Leadership development programs* Wellness programs including onsite information and fitness seminars* Team Member Resource Groups* Recognition programs* Pay rate $19.00 an hour #J-18808-Ljbffr