Call Center Operations Manager

Job Summary There are so many ways Octapharma Plasma can enhance your life and your career. Our strong growth is creating great learning and career development opportunities throughout our company, and especially our donation centers. Because you are someone who loves to learn, enjoys people, and has a real heart to help, we encourage you to join us as a Center Operations Manager 1. Responsibilities Maintain compliance with all federal, state, and local regulations (e.g., FDA approved SOPs, OSHA, CLIA, GMP) to ensure the highest production, safety, and quality standards. Assist with internal and external inspections, audits, and collaborate with departments to implement corrective and preventive actions (CAPA). Participate in quality improvement initiatives to enhance efficiency, optimize processes, and contribute to best practices. Promote and enforce Safety, Health, and Environmental policies; conduct safety training, mitigate unsafe conditions, and ensure a safe work environment. Oversee preventive maintenance of donor center equipment, ensuring operational readiness and facility cleanliness. Safeguard the integrity of product and sample storage equipment; prepare product shipments, manage unsuitable products, and mitigate equipment failures per SOPs. Support operational and fiscal goals by assisting with production targets, cost optimization, and inventory management. Provide input on employee performance management, including evaluations, improvement plans, and corrective actions, and support employment decisions such as hiring, promotions, and terminations. Foster a positive, inclusive culture within the center while ensuring adherence to HR policies, procedures, and employee relations practices. Act as a Designated Trainer, conducting on‑job and certification training, assessing progress, and adapting teaching methods to regulatory and learner needs. Maintain visible leadership through area walkthroughs, provide assistance to ensure productivity and operational effectiveness. Cultivate positive donor relationships to encourage retention, referrals, and growth, while resolving complaints and supporting marketing initiatives. Manage scheduling, payroll records, and staff meetings to ensure efficient allocation of resources and productivity. Monitor and drive operational performance to Key Performance Indicators (KPIs), proactively addressing deficiencies and collaborating with leadership as needed. Perform other related duties as assigned. Qualifications High School Diploma, or equivalent (GED) with 12 months applicable experience. Up to 1 year of operations and/or process management/supervisory experience preferred. Up to 1 year of people management preferred including recruiting, training, etc. Trained in all production areas. Physical Requirements Ability to function effectively in a fast‑paced environment with frequent interruptions. Excellent written, verbal, organizational, and interpersonal communication skills. Ability to work in a highly regulated industry preferred. Proficiency with office software preferred. Benefits Formal training Outstanding plans for medical, dental, and vision insurance Health savings account (HSA) Flexible spending account (FSA) Tuition Reimbursement Employee assistance program (EAP) Wellness program 401(k) retirement plan Paid time off Company paid holidays Personal time #J-18808-Ljbffr