Deskside Technician II

Deskside Technician II San Francisco, CA Responsibilities Troubleshoot and repair hardware issues Handle urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions Perform preventive maintenance (e.g., lifecycle) Troubleshoot hardware issues on end‑user devices Use ServiceNow and manage ticket queue with follow‑up Escalate tickets that cannot be resolved to the appropriate desktop support or third‑party vendor Support critical projects involving hardware and/or high‑touch user experience Conduct comprehensive site hardware asset inventory Maintain consumable device inventory count Manage spare part and loaner pool Support IMACR/D requests Engage OEM for warranty repairs and follow up on status Escort OEM technicians onsite when needed Assist client with physical support for incidents related to network, datacenter, and other activities as requested Work on child tickets assigned by Level 2/3 client‑provided technical staff Requirements Knowledge of multiple manufacturers and operating systems Excellent troubleshooting capability Ability to work independently and as part of a team Ability to communicate technical information to technical audiences Excellent verbal and written communication skills Ability to complete assignments with minimal supervision Ability to search internally and externally for support information Customer‑oriented attitude Ability to travel locally and in‑state to support other sites, if applicable Valid driver’s license and proof of auto insurance, if travel is required Attendance and schedule adherence are required Capacity for continuous walking, bending, and lifting equipment sometimes up to 50 pounds, and engaging in labor‑related duties of connecting computer equipment Knows and applies fundamental concepts, practices, and procedures of the field of specialization 3+ years of experience with corporate deskside support, including strong emphasis on Windows, macOS, and corresponding applications Experience troubleshooting and replacing hardware on PCs, Mac laptops, and desktops Experience with Active Directory Experience deploying IT equipment (Windows, macOS) Experience imaging and staging PCs Experience managing equipment inventory and lifecycle Experience migrating end‑user data Experience moving in‑scope IT equipment, collecting and coordinating disposal of in‑scope IT equipment Experience facilitating third‑party vendor on‑site presence for onsite lifecycle management Benefits Work with brilliant minds, often within a global capacity Comprehensive benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental, and vision insurance, and much more Opportunity to participate in professional development eLearning programs within the Stefanini University and other virtual trainings Pay Range $30.00 - $34.00 #J-18808-Ljbffr Stefanini