Medical Assistant Apprentice Program, Primary Care

Mass General Brigham Medical Assistant Apprenticeship Program

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Outstanding primary care is foundational to the health of the patients we serve and fundamental to our mission as an academic health system. At Mass General Brigham, we are making a systemwide commitment to transform primary care through thoughtful redesign and greater integration across our primary care sites. Supporting this vision means investing in the next generation of primary care professionals. Our Medical Assistant Apprenticeship Program creates an opportunity to build the skills, experience, and confidence needed to begin a rewarding career in patient care.

This is an entry-level, work-and-learn Medical Assistant Apprentice role that integrates classroom learning with supervised clinical training in a fast-paced ambulatory care environment. The program is a 40-hour per week commitment, with days for classroom instruction, clinical skills labs, and immersive on-the-job training within a community-based ambulatory practice. Apprentices will be matched to a practice location within the greater Boston area based on clinical needs, program requirements, and site availability. Upon successful completion of the entire 22-week program, the goal is for each apprentice to transition into a Medical Assistant role within the Mass General Brigham System!

This position is an entry-level, work-and-learn role that combines entry-level Medical Assistant work, classroom instruction, and supervised clinical training. The individual performs gradually increasing Medical Assistant responsibilities as they build skills through classwork and clinical training. This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.

Essential Functions:

• Interview patients to obtain medical information and measure their vital signs, weight, and height.
• Show patients to examination rooms and prepare necessary equipment for healthcare providers.
• Record patients' medical history, vital statistics, and test results in medical records.
• Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
• Collect blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing.
• Prepare treatment rooms for patient examinations, keeping the rooms neat and clean and supplies stocked.
• Clean and sterilize instruments and dispose of contaminated supplies.

Qualifications:

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience: Healthcare or customer service experience 0-1 year preferred

No experience? No problem! This program is designed for individuals who are passionate about healthcare and ready to learn. We provide the training, support, and hands-on experience needed to build a successful Medical Assistant career within Primary Care at Mass General Brigham!

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Come be a part of the world's most powerful force in medicine, where every role is important in changing lives!

Work Location: 399 Revolution Drive

Pay Range: $20.00 - $23.20/Hourly

Grade: 2

EEO Statement:

0400 Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at View phone number on click.appcast.io.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.