Support Engineer

Description

Synergy Business Innovation & Solutions is a premier implementer of cutting-edge software solutions.Synergybrings the experience andexpertisenecessary to deliver capability that provides tangible ROI to our customers.Ourcore areas of expertise are in the fields of Digital Transformation, Cloud Solutions,SaaSand Low-Code/No-Code solutions, Emerging Technologies, DataAnalyticsand Visualization, Information Assurance, and Business Process Re-Engineering.

Synergy offers its employees a generous portfolio of core and voluntary benefitsincluding:group medical, dental, and vision insurance, company paid life, short-term, and long-term disability insurance; HSA, FSA; 401(k) with immediately vested company match; PTO/Sick Leave, 11 paid federal holidays, parental leave; tuition and training reimbursement; a referral bonus program; and life management programs.

At Synergy,you'llbe challenged and given the opportunity to grow in your career path. In fact, growth issuch a big dealto us that we have careermentorsavailable for every employee, company-funded certification opportunities, education reimbursement, and a general open-door policy so that you have support when you need it. Our team is eager to learn, fast-paced, and quality-driven-if that sounds like you, Synergy has a position for you!

This position isdesignatedas work-from-home.

Description:

• The candidate will work with our government client to support the project management, testing, and evaluation of highly advanced and complex computer software systems
• Excellent written and verbal communication skills are required to facilitate work efforts that involve various team members, customers, and stakeholders locally and remotely
• The ideal candidate would be a detail oriented, high-energy individual with a strong sense of responsibility for getting tasks completed on time and with little supervision
• Some experience with a programming language and virtualization
• Performs software and hardware installation, testing, and deploying
• Performs visual checks of all system components, wiring, and status lights
• Escalates unusual or unexpected findings as appropriate
• Provides periodic reports to users and managers of systems status
• Provides weekly status reports
• Uses change and test management procedures as required
• Develops and provides action plan for resolution of any/all faults detected
• Performs isolation testing of problem equipment and or software
• Provides documentation of all solutions to problems
• Provides reports with intent to share solutions found
• Provides and implements escalation process and or procedures
• Develops, implements and follows the appropriate quality assurance program
• Develops recommendations and procedures for implementation of new hardware/software products and applications

Required Qualifications:

• 3+ years of network and application experience, including federal government environments.
• Industry certifications (e.g., Microsoft, VMware, Cisco), a plus.
• Experience with Oracle, Java, and SharePoint preferred.

Citizenship or Work Authorization Required: US Citizen

Preferred Education & Experience: 6 years of experience and a Bachelor's Degree.

Target SalaryRange

Compensation for roles at Synergyisdetermined bya variety of factors including,but not limited to,the requirements of the role;level of experience;education and certifications;the individual'scombination ofknowledge, skills,and abilities;as well asalignment with market data,federal and statelaws,and other business andcontractconsiderations.The estimated pay rangeforthis position is: $100,000 - $120,000. The disclosed range has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of therange for their role,and compensation decisions are dependent on the facts and circumstances of each caseand represent just onecomponentof Synergy's total compensation package for employees.

Candidate AI Policy

Synergy iscommitted to the responsible and ethical use of AI tools. However, we want to ensure a fair candidateevaluationprocess based on your own skills and knowledge. As part of thiscommitment, the use of artificial intelligence (AI) or other tools toassistwith responses during interviews (whether in-person or virtual) is prohibitedunless permission is explicitlygranted.You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Synergy is an equal opportunity employer, and does not discriminate against applicants for employment or its employees on the basis of age, race (including hair texture/style), creed, color, religion, religious creed, ancestry, national origin, ethnic origin, sexual orientation, gender identity or expression, military or veteran status, sex, medical condition, pregnancy (childbirth, breastfeeding, and related medical conditions), physical or mental disability, personal appearance, organ donation and hair length associated with race, genetic information or characteristics, family responsibilities, familial status, marital status, citizenship or immigration status, status as a victim of domestic violence, a sexual offense, or stalking, political affiliation, arrest records and criminal convictions, credit information, matriculation, homeless status, or any other characteristic protected by federal, state and local law. Discrimination or harassment based upon these protected categories is expressly prohibited. This policy applies to all aspects of employment, including jobselection, assignment, promotion, compensation, benefits, training,discipline,and termination.