Shift Leader/Team Member

Team Member / Shift Leader

Coach team members, supervises and guides during shifts. Keeps track that procedures and policies are being followed. Provides excellent customer service, resolves guest complaints, listens and exceeds guest expectations. Maintains and develops guest relations. Opens and closes shifts. Able to handle POS transactions and payments accurately. Ensures that guests orders (food and beverage) are made accurately, efficiently and in a timely manner. Maintains a clean working environment, complying to all food safety and sanitation guidelines.

Must be: Team player, team performer and positions to act as a good example to others. Able to perform, communicate and execute various tasks. Open for improvement and commits to follow through. Works with integrity, honesty, fair judgement and trustworthy. Consistent on work quality and ethics and exceeds expectations.

Requirements: Excellent written and verbal communication skills. Food handlers certificate. One year of experience as a shift leader or similar role; food industry is a plus. Willing to work on weekends and holidays.

Firehouse Subs ® is a restaurant chain with a passion for hearty and flavorful food, heartfelt service and public safety. Founded in Jacksonville, Florida in 1994 by brothers and former firefighters Chris Sorensen and Robin Sorensen, Firehouse Subs is a brand built on decades of fire and police service, hot and hearty subs piled high with the highest quality meats and cheeses, and its commitment to saving lives through the establishment of the non-profit Firehouse Subs Public Safety Foundation ®.

The founders are the real deal, the food is their creation and the brand is a family of franchise operators who share their same passion for generously serving food and community. For the third consecutive year, based on recent Technomic Insight consumer data, Firehouse Subs was named the No.1 brand in the restaurant industry that "Supports Local Community Activities." This year, Firehouse of America and Firehouse Subs suppliers will together donate a portion of purchases at Firehouse Subs locations to the Firehouse Subs Public Safety Foundation for the purchase of lifesaving equipment, with a minimum donation of $1 million.

Our mission is to carry on our commitment to and passion for: hearty and flavorful food, heartfelt service, and public safety.