AZ Swap - Desktop Technician

E-Solutions

Role: : Desktop Technician

Location: - Frisco,TX - Day 1 Onsite

Job Description:
• Imaging and deployment of Mac & Windows devices
• Troubleshoot macOS issues, recovery mode, Apple Silicon, system logs, FileVault
• Support Jamf (policies, profiles, enrollment, patching)
• Provide Level 2 onsite support
• Handle IMAC activities (Install, Move, Add, Change)
• Perform hardware and software installations
• Smart-hands support for onsite teams
• Provide remote support for traveling or home-based users
• Troubleshoot BitLocker (Win) and FileVault (Mac)
• Maintain 5+ ticket resolution/day in ServiceNow
• Update asset details & maintain accurate inventory
• Support weekly/monthly inventory checks
• Assist with device refresh cycles
• Unbox, pack, and ship IT equipment
• Document incidents & resolutions in ServiceNow
• Perform data backup & restoration

Apply

Vacancy posted 1 day ago

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