Customer Service Representative

Job Title: Warehouse Specialist Job Description

The Warehouse Specialist plays a key role in supporting both office and shop operations by accurately processing customer orders, managing inventory, and assisting with shipping and receiving activities. This position requires strong mechanical aptitude or industry knowledge, solid math skills, and proficiency with Microsoft Office applications. You will interact directly with customers, collaborate closely with sales and warehouse teams, and help ensure efficient and accurate order fulfillment in a clean, calm, and moderately paced work environment.

Responsibilities

• Accurately enter customer orders into the system and maintain complete, up-to-date order records.

• Support daily shipping and receiving operations by processing outgoing shipments and receiving incoming materials.

• Assist with inventory control, including monitoring stock levels, organizing products, and performing general warehouse support tasks as needed.

• Use basic mechanical knowledge or industry-related aptitude to help identify products and provide informed support to customers.

• Work collaboratively with sales and warehouse teams to ensure timely and accurate order fulfillment and high levels of customer satisfaction.

• Provide courteous and professional customer service in person, by phone, and through electronic communication.

• Perform accurate data entry using Microsoft Suite and other business systems to support order processing and inventory management.

• Read and use a tape measure, including measurements down to 1/16th of an inch, to verify product dimensions and specifications.

Essential Skills

• Proven experience with order entry and maintaining accurate order records.

• Proficiency with Microsoft Suite, including basic use of Word, Excel, and Outlook.

• Ability to perform accurate computer data entry in a business environment.

• Demonstrated ability to read a tape measure with precision down to 1/16th of an inch.

• Mechanical aptitude or a mechanical background that supports strong industry knowledge and product identification.

• Experience supporting shipping and receiving operations in a warehouse, retail, production, or order fulfillment environment.

• Strong basic math skills and attention to detail for measurements and inventory counts.

• Customer service skills with the ability to communicate clearly and professionally with internal teams and external customers.

Additional Skills & Qualifications

• Experience with the Prophet 21 management system or similar ERP/order management software.

• Prior exposure to inventory control, warehouse support, or order fulfillment operations.

• Ability to work effectively in both office and shop settings and switch between tasks as needed.

• Comfort working with a smaller team environment and collaborating closely with colleagues.

• Willingness to learn and be cross-trained in other areas of the business, such as sales or branch operations.

Why Work Here?

You will join a calm, supportive environment with a set work schedule and limited overtime, helping you maintain a healthy work-life balance. The organization invests in cross-training and offers clear opportunities for growth into roles such as outside sales, account management, or branch management. You will work in a clean workshop with a moderate pace that values quality and accuracy, and you will have the opportunity to earn commission on sales, rewarding strong performance and initiative.

Work Environment

This role operates within a warehouse, retail, production, and order fulfillment setting, combining both office and shop-based work. The shop is smaller, clean, and maintained at a moderate work pace, with temperatures typically hotter in the summer and cooler in the winter. The atmosphere is calm and collaborative, with a total team size of approximately eight employees, allowing for close working relationships and clear communication. Dress and conduct are expected to be appropriate for a mixed office and warehouse environment, with attention to safety and professionalism.

Job Type & Location

This is a Contract position based out of Stockton, CA.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Stockton,CA.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

About Aerotek

Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 18,000 clients each year. Aerotek is an Allegis Group company, the global leader in workforce and business solutions. To learn more, visit: Aerotek.com | 1-888-AEROTEK.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.