Communications Center Dispatcher (EMS and Medical Transportation) - Day, Night Weekend Openings

divh2EMS Dispatcher/h2pA-MED Ambulance is hiring Communications Center Dispatchers to support ambulance and wheelchair van operations in New Orleans. Dispatchers are the first point of contact for patients, facilities, and crews. You will answer calls, document trip details, and coordinate unit responses. The role requires excellent customer service, multitasking, and clear communication./ph3Key Responsibilities/h3ulliAnswer and triage incoming calls from hospitals, nursing facilities, and the public/liliCollect patient and trip details and enter them into the Computer Aided Dispatch (CAD) system/liliDispatch ambulance and wheelchair units quickly and accurately/liliCommunicate updates to crews and relay patient information to receiving facilities/liliDocument calls, cancellations, and crew activity accurately in CAD/liliAssist with shift coverage by contacting employees when schedule changes occur/liliMaintain an organized and professional dispatch center/liliSupport operations during severe weather, outages, or emergencies/li/ulh3Why Work With Us/h3ulliImpact: Your work directly supports patient care and community safety/liliGrowth: Locally owned and committed to EMS career development/liliTeamwork: Collaborate with EMTs, paramedics, and operations leaders/liliCulture: Professional, supportive, and mission driven environment/li/ulpSince 1996, A-MED Ambulance Service has served Southeast Louisiana. Family-owned and locally operated, A-MED provides emergency and non-emergency transport with a reputation for reliability, compassion, and community commitment./ph3Requirements/h3pQualifications/pulliStrong customer service and communication skills with clear, calm, and professional delivery/liliAbility to multitask and stay composed in high-pressure situations/liliAccurate documentation and attention to detail/liliBasic computer skills; prior dispatch or CAD experience preferred/liliHigh school diploma or equivalent required; EMS or call center experience is a plus/liliValid drivers license and ability to meet insurance requirements/liliFlexibility to work days, nights, weekends, and holidays/li/ulpPhysical and Mental Requirements/pulliAbility to sit for long periods and use phones, headsets, and computer systems/liliClear speech and hearing for phone and radio communication/liliStrong judgment and decision-making skills under pressure/li/ul/div