Adult Services Manager

Adult Services Department Manager

Library Manager IV Range 66 Adult Services Last reviewed: March 2017

Positions in the Library Manager classification provide direct supervision and management to staff and volunteers in a work team, functional area, or department that provides technical and/or direct library services to the community. Incumbents report to and receive direction from the Deputy Director or Director. Incumbents will also perform a variety of professional librarian duties including development of programs and services for target audiences, reference, collection development and management, and/or cataloging. Incumbents are expected to be proactive in identifying current community needs and projecting future needs and to provide leadership to initiatives to help the library identify better ways of providing library services.

The Manager - Adult Services provides direct supervision and management to Adult Reference staff and volunteers engaged in developing, administering, and improving library services, collections, and programs for adults and high-school students across all Palos Verdes Library District branches; working with branch staff to develop District-wide policies, procedures, and programs related to Adult Services; and advising and mentoring branch staff with regard to Adult Services.

Management and Leadership

• Plans, organizes, and oversees library services and programs for adults including high school students.
• Provide management and leadership to Adult Services staff, including
• Interviews, selects and trains new employees and volunteers.
• Recommends promotion/demotion or other change in status of staff members.
• Plans and directs work/duties of staff members.
• Provides staff members with feedback on their work performance through informal coaching and the annual review process.
• Engages staff members in continuously improving the operation of the branches and of the Library District.
• Ensures staff members are well informed about District services, operations, programs, events, employee benefits, etc.
• Ensures staff members have appropriate training and professional development opportunities
• Ensures the safe and efficient operation of your Department.
• Participates as a member of the Management Team and contribute to the development of District-wide plans, goals, objectives, policies and procedures.
• Contributes to the development of the annual budget and manage expenditures in your area of responsibility.
• Develops and maintains effective working relationships with colleagues, library support groups, vendors and volunteers.
• Ensures Adult Services facilities and equipment are safe, attractive, and maintained in good working order. Work with the Facilities and Information Technology Departments to initiate and coordinate maintenance and repair work.

Adult Services and Programs

• Develops, plans and implements goals, objectives, policies, procedures, and standards for Adult Services at all District locations in consultation with branch staff.
• Contributes to the development of other policies and procedures as a member of the District Management Team.
• Prepares the annual Adult Services budget and manage expenditures to ensure they remain within budget.
• Maintains records related to Adult Services and programs.
• Prepares statistical and analytical reports, including a monthly report to the District Director and periodic reports to the Board of Library Trustees.
• Administers Human Resources procedures in relation to Adult Services staff (e.g. time and attendance record keeping, work and vacation scheduling, etc.), to ensure all libraries are adequately staffed for opening and closing procedures and within safety guidelines set forth by the District.
• Ensures Adult Services staff members are trained in District and branch policies and procedures and provide a high level of customer service. Ensure compliance with established policies and procedures.
• Develops District-wide models for providing reference services. Ensures the Peninsula Center reference desk is staffed during all library open hours, and works with the Manager - Library Operations to ensure District's branches are supported with adequate reference services. Works with the Digital Library Services Department to develop methods of providing reference services to people who are unable to come to the library. Assesses patron needs and assist by answering reference questions, selecting materials, and/or assisting and instructing patrons in the use of library materials and resources.
• Develops and implements programs and services for Adults based on assessment of community needs. Works with the Manager - Library Operations to plan and coordinate adult services and programs across the District and with the Manager - Young Readers Services to plan and coordinate teen services and programs across the District.
• Oversees and coordinates collection development activities to provide high quality collections of materials for adults and high school students. Assigns collection areas to professional staff. Works with staff in other departments to ensure all materials in the collections are up-to-date, relevant to community needs, and in good condition and remove materials which do not meet these criteria.
• Reviews new publications and collection materials and selects materials and resources for acquisition or disposition as appropriate.
• Oversees periodical selection and management.
• Participates in or leads meetings, committees, or projects intended to enhance services or promote consistent policies and procedures across the District.
• Monitors technological or societal trends affecting library service and develop and implement new service models in response to those trends.
• Participates and encourages staff involvement in community organizations, events, and activities as a means of developing an understanding of community needs and aspirations for library service.
• Serves as "Librarian-In-Charge" of a designated facility during assigned shifts.
• Resolve patron problems and complaints.
• Participates in professional organizations and activities.
• Ensures compliance with established policies and procedures.

Qualifications

Knowledge of:

• Administrative principles and practices, including goal setting, program development, implementation and evaluation and supervision of staff, either directly or through subordinate levels of supervision.
• Principles and practices of library policies, programs, program planning and implementation, systems development, and library operational trends and practices.
• Principles of library cataloging, collection development and sources of reference work.
• Principles and practices of leadership, motivation, team building, and conflict resolution.
• Principles, practices, characteristics, and activities of library services and technology including, but not limited to integrated library database systems, the Internet, MARC tags, technology planning, technology vendor relations, RFP's, database licensing, and other applications of technology.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Communication techniques required for gathering, evaluating, and transmitting information and directing group discussions.
• Principles and practices of general and statistical research, analysis, and presentation.
• Principles and practices of supervision, training, selection, motivation, training, team building, work evaluation, conflict resolution, discipline, and personnel management.
• Principles and practices of governmental budget preparation, monitoring, and administration.
• Computer literacy as related to library applications.
• The local community and its library needs.
• Applicable Federal, State, and District laws, codes, and regulations including administrative policies and procedures.
• Record keeping principles and procedures.
• Modern office practices, methods and computer equipment.
• Computer applications related to work, including word processing and spreadsheet software.
• English usage, grammar, spelling, vocabulary, and punctuation.
• Techniques for effectively representing the District in contacts with governmental agencies, community groups, and various business, professional, regulatory, and legislative organizations.
• Techniques for dealing effectively with the public, vendors, contractors, and District staff, in person and over the telephone.
• Techniques for providing a high level of customer service to the public and District staff, in person and over the telephone.

Ability to:

• Provide effective leadership, management, and supervision.
• Independently analyze complex problems, conduct research, and develop solutions.
• Organize own work and the work of others, set priorities, and meet deadlines.
• Interpret, explain, and apply all relevant District policies and procedures, and applicable Federal and State laws, codes, and regulations.
• Communicate clearly, concisely, and persuasively both verbally and in writing.
• Use computer and other technology, including software, hardware, and the Internet sufficiently to be able to assist customers, conduct research, prepare reports, use email and other communications technologies, etc.

Palos Verdes Library District