Customer Service Representative

Job Description

Job Description

Inbound Call Center Representative

This position is 100% onsite Plymouth, Michigan

Job Description

We are looking for a Customer Service Representative to work in a high‑volume inbound call center supporting patients, providers, and internal teams.

Primary Responsibilities

• Handle inbound calls (50–100+ per day depending on complexity)
• Make occasional follow‑up outbound calls
• Answer questions related to prior authorization, general inquiries, and confidential medical information
• Deliver exceptional service with empathy and professionalism
• Accurately enter and update detailed information
• Use multiple software systems to track and document calls
• Maintain confidentiality and follow HIPAA requirements
• Quality and accuracy metrics will be key performance measures

Required Skills & Qualifications

• 1 year of high‑volume call center experience within the past 2–3 years

Technical Skills

• Typing minimum 30 WPM
• Strong computer navigation skills
• Ability to multitask across multiple systems

Soft Skills

• Strong attention to detail
• Excellent communication and listening skills
• Professional, patient, and empathetic demeanor
• Reliable, consistent attendance

Schedule Requirements

• Must be available 7 days a week between 5:00 AM – 10:00 PM
• You will receive a set schedule within those hours after training (example: 8am-5pm Tuesday-Saturday)
• Mandatory overtime during January and February

Training Details

• 4 weeks of paid onsite training
• Monday–Friday | 10:30 AM – 6:00 PM

Apply today!

This is a Contract to Hire position based out of Plymouth, MI.

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Plymouth,MI.

This position is anticipated to close on Jul 31, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.