Extended Stay Hotel - Guest Service Rep
$16 - $16.5 per hourESA Management, LLC
Job Description
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Requirements
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Compensation
$16.00 to $16.50
POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative MAJOR / KEY JOB DUTIES Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. Assists and responds to guest requests with diligent follow-through. Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. Setup, maintain, and takedown of breakfast display in timely manner. Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. Periodic tours of the property to ensure the property is meeting brand standards. Assists and provides reasonable accommodation in response to guest requests whenever possible and practical Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. Engage in cross training in housekeeping and laundry areas to provide assistance as needed. Other tasks as assigned by the management team. . BENEFITS Weekly Pay! Competitive Wages Great working environment Employee Recognition Programs Vision Insurance 401(k) Savings Plan Employee Assistance Program (EAP) Employee Perks Program offering discounts to major companies Compensation Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. Requirements
KNOWLEDGE, SKILLS, ABILITIES & COMPETENCIES
- Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
- Proficient operation of the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
- Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Complete routine reports and correspondence.
- Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Apply good judgment at all times.
- Manage problems, address and solve guest-related issues.
- High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
ESA Management, LLC is an Equal Opportunity Employer. It is the policy of ESA Management, LLC to treat applicants and associates in all aspects of the employment relationship without regard to race, color, religion, creed, sex, pregnancy, age (as defined under applicable law), national origin or ancestry, disability status, veteran status, genetic information or any other characteristic protected by federal, state or local laws. Compensation
$16.00 to $16.50
Vacancy posted 2 hours ago
Similar jobs that could be interesting for youBased on the Extended Stay Hotel - Guest Service Rep in Zelienople, PA vacancy
$60k - $70k
...Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the... ...to include Best Day Ever and Extended Stay University training course compliance... ...manages rooms to keep all guest rooms in service. Effectively manages and controls...SuggestedWeekly payMinimum wageTemporary workLocal areaFlexible hoursESA Management, LLC
Fombell, PA13 hours ago$16 - $16.5 per hour
...Job Description POSITION PURPOSE AND SUMMARY The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment... ...authorities. OTHER DUTIES Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of...SuggestedWeekly payMinimum wageLocal areaAll shifts- ...Guest Services Representative The Guest Services Representative ("GSR") position must demonstrate... ...Responsible for maintaining overall hotel cleanliness, including assisting with... ...any other characteristic protected by federal, state or local laws. Extended Stay AmericaSuggestedWeekly payMinimum wagePart timeLocal areaAll shifts
$14 per hour
...Description Location: My Place Hotel- Beaver Valley Weekend... ...dedicated to delivering exceptional guest experiences? My Place Hotel is... ...and detail-oriented Guest Services Representative. In this key role... ...for guests, ensuring their stay is seamless from reservation to...SuggestedPart timeWork at officeLocal areaFlexible hoursShift workNight shiftWeekend workMy Place Hotels
Monaca, PA3 days ago$60k - $70k
...Responsible for the overall success of the hotel, ensuring guest satisfaction targets and managing the... ...to include Best Day Ever and Extended Stay University training course compliance... ...manages rooms to keep all guest rooms in service. Effectively manages and controls...SuggestedWeekly payMinimum wageTemporary workLocal areaFlexible hoursESA Management, LLC
Fombell, PA9 hours ago$16.5 - $17 per hour
...providing the best possible experience for our guests. The position is responsible for cleaning... .... Completes all required and annual Extended Stay University training. OTHER DUTIES Assisting with cleaning other areas of the hotel as assigned by the manager including but...Weekly payMinimum wagePart timeLocal area- ...We’re in search of a housekeeper to ensure guest satisfaction during their stay with us. Responsibilities include cleaning guest rooms, restrooms, and... ...clean and stocked with supplies Clean and arrange hotel rooms in accordance with our hotel’s standards prior to...
WizeHire
Monaca, PA2 days ago - ...Hotel Room Cleaner Maintain the hotel rooms and building to... ...and clean experience for hotel guests, associates, and vendors.... ...brushes, and/or cleaning agents by extending arms over head, bending, and... ...Compensation: Tipped/Service Charge Eligible? NoDiscretionary...Temporary work
HEI Hotels and Resorts
Mars, PA3 days ago - ...Turnpike, we are an accessible choice for guests and employees from neighboring states.... ...financial controls, and compliance with hotel standards. Coordinate with other departments... ...Security, Housekeeping) to ensure quality service is provided to all guests. Essential...Temporary workShift workNight shift
HEI Hotels & Resorts
Mars, PA1 day ago - ...Turnpike, we are an accessible choice for guests and employees from neighboring states.... ...financial controls, and compliance with hotel standards. Coordinate with other departments... ...Security, Housekeeping) to ensure quality service is provided to all guests. Essential...Temporary workShift workNight shift
HEI Hotels & Resorts
Mars, PA1 day ago - ...hospitality and delivery of exceptional guest service in the bar area. Bartender responsibilities... ...customers. Knowledge of Beverages Stay informed about different types of beverages... ...experience preferred. Hilton and Piatt Hotel Group Hilton is ranked #1 on Fortune’s Best...Part timeLocal areaAll shifts
Piatt Companies
Monaca, PA2 days ago - ...discounts ~ Flexible schedule ~ Free food & snacks ~ Free uniforms ~401(k) ~401(k) matching At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get...Permanent employmentSummer workCasual workSeasonal workFlexible hoursShift workWeekend workDay shiftAfternoon shift
Nothing Bundt Cakes - Cranberry
Cranberry Township, PA25 days ago - HEI Hotels & Resorts, located in Mars, Pennsylvania, is seeking a Night Auditor to perform essential operations ensuring financial... ...collaborate with various departments to provide quality service to our guests. The ideal candidate should have hotel experience and strong...Night shift
- ...attendants must be comfortable communicating with guests they encounter, as well as the Housekeeping staff to efficiently service guest rooms. Teamwork among all housekeeping... ...including Clean and arrange guest rooms to hotel standards for guest arrival Clean and...
- ...Room Attendant Join our newly renovated hotel and be part of a dynamic and supportive... ...cleanliness and comfort of our hotel for our guests. You will be responsible for the daily... ...rooms Deliver exceptional customer service to guests Assist guests with requests...Flexible hours
$16 - $17 per hour
...Housekeeper Join Healthcare Services Group (HCSG) as a Housekeeper, where you will play... ...positively with residents, staff, and guests, providing excellent customer service.... ...0 pounds, stand, sit, bend and walk for extended periods. Must be able to perform routine...Local areaHealthcare Services Group
Wexford, PA13 hours ago$17 per hour
...point of contact as well as the first impression with guests, handling all stages of a guest’s stay which can include multitasking, and performing the following... ...of each shift. Qualifications: Proven customer service experience with a strong guest-focused mentality...Hourly payImmediate startShift workNight shiftExtended Stay Premier Pittsburgh
Cranberry Township, PAa month ago- ...Turnpike, we are an accessible choice for guests and employees from neighboring states.Don... ...candidates to apply.CompensationTipped/Service Charge Eligible? YesDiscretionary Performance... ..., coworkers, public etc.BenefitsHEI Hotels and Resorts is committed to providing a comprehensive...Temporary work
DoubleTree Pittsburgh Cranberry
Mars, PA2 days ago - ...worked Job Summary A Housekeeper is primarily responsible for maintaining clean and attractive guest rooms, hallways, and public areas in the hotel, servicing guest rooms daily in accordance with hotel procedures, stocking cart with room supplies, and replacing...Relocation packageShift work
$17 per hour
...Job Description We are looking for a Hotel Houseman to play a key role in maintaining... ...while ensuring a welcoming environment for guests. This position supports housekeeping and... ...hotel operations as needed to maintain high service standards. Safely handle and dispose...Hourly pay- ...Description Job Description Location: My Place Hotel- Beaver Valley Are you looking for a... ...hotel, responsible for ensuring that our guest rooms and public areas are clean and... ...and help us uphold our high standards of service. We are looking for individuals who are...Immediate startShift workWeekend workDay shift
- ...Longhorn Legendary food and service begins with legendary people. We believe in earning... ...create authentic connections with all our guests while delivering bold, quality food.... ...of Darden restaurant walls* cellphones, hotels and more! See full list here LongHorn...Shift work
$60 - $73 per hour
...pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where... ...options Physical Demands: Be mobile and remain upright for extended periods of time Lift, scan, and bag items Reach overhead;...Hourly payFull timeTemporary workWork experience placementLocal areaFlexible hoursShift workNight shiftCVS Health
Mars, PA13 hours ago- ...to supervisor and maintain equipment used in work. · Protect guest safety and well-being; be courteous to all guests and co-workers... ...techniques. · Ability to scrupulously follow all StepStone and hotel policies and procedures. Attend required meetings. Personal...Work at officeShift work
$60 - $73 per hour
...pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where... ...Physical Demands: Be mobile and remain upright for extended periods of time Lift, scan, and bag items Reach overhead;...Hourly payFull timeTemporary workWork experience placementFlexible hoursShift workNight shiftOak St. Health
Mars, PA2 days ago- ...Ability to adapt in a changing environment ~ Ability to stand for extended periods of time ~ Ability to work a flexible schedule for... ...be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload....Local areaWork from homeMonday to FridayFlexible hoursShift work
CarepathRx
Warrendale, PA3 days ago - ...Now Hiring Food Service Workers – Join Our Team! (Continuous Hiring) We're continuously hiring dedicated Food Service Workers to help... ...ensure smooth daily operations Provide excellent service to guests and coworkers What We're Looking For: At least 1 year of...Immediate start
JobleticsPro
Evans City, PA6 hours ago - Freedom home needs a full-time house cleaner. Ideal match will meet the requirements below. Can you provide your own cleaning supplies (detergents, etc)? Can you provide your own cleaning equipment (vacuum, etc)?Full time
CARE
Freedom, PA1 day ago - ...Longhorn Legendary food and service begins with legendary people. We believe in earning... ...-Go Specialist go all-in on ensuring our Guests can replicate our PASSION for quality in... ...outside of Darden Restaurant walls cellphones, hotels and more! See full list here LongHorn...Shift work
$17.7 per hour
...Housekeeping Position Available Villa St. Joseph was founded in 1997 as a ministry of the Sisters of St. Joseph. After 20 years of service to Beaver and Allegheny counties, the location joined the Concordia family in April 2018 - becoming Concordia at Villa St. Joseph...Part timeFlexible hoursShift workConcordia Visiting Nurses
Baden, PA2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Extended Stay Hotel - Guest Service Rep. Be the first to apply!
