Customer Service Representative

Join to apply for the Customer Service Representative role at AmeriVet Veterinary Partners 1 week ago Be among the first 25 applicants Join to apply for the Customer Service Representative role at AmeriVet Veterinary Partners Get AI-powered advice on this job and more exclusive features. Job Description: We are looking for a personable and skilled Client Service Representative (CSR) to join our team! As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction—whether over the phone or in person—results in a positive and memorable impression. Your ability to create a welcoming environment and deliver exceptional service will be key to our success. CSR Responsibilities: Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow. Operates multiple-line telephone system. Answers incoming calls, places, callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members. Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients. Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer. Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information. Complete all tasks as assigned by the supervisor(s). Qualifications & Requirements: Professional and friendly phone etiquette Available to work weekends and holiday rotations, as needed Ability to properly prioritize and complete tasks simultaneously Ability to problem solve and adapt to multiple situations HS Diploma or educational equivalent Excellent customer service skills Computer efficiency Very detail-oriented Preferred: Experience with Veterinary Electronic Medical Records (Avimark, Cornerstone, etc.) Preferred: One year of customer service representative experience Preferred: Knowledge of veterinary medical terminology and procedures At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being. Health, dental, vision, life insurance, and mental health resources to support your overall well-being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Veterinary Services Referrals increase your chances of interviewing at AmeriVet Veterinary Partners by 2x Sign in to set job alerts for “Customer Service Representative” roles. Customer Service Representative - State Farm Agent Team Member Milford, CT $45,000.00-$55,000.00 7 months ago Customer Service Representative - State Farm Agent Team Member Customer Service Representative - State Farm Agent Team Member Southbury, CT $40,000.00-$50,000.00 5 months ago Customer Relations Representative - State Farm Agent Team Member Milford, CT $50,000.00-$75,000.00 7 months ago Customer Service Representative - State Farm Agent Team Member Stratford, CT $40,000.00-$70,000.00 1 month ago Wallingford, CT $45,760.00-$50,000.00 1 month ago New Haven County, CT $100,000.00-$125,000.00 1 day ago Customer Service Representative (Wholesure) Connecticut, United States $21.00-$27.00 1 week ago Virtual Customer Care Sales Representative – Remote Customer Service Manager (Manufacturing) New Haven, CT $90,000.00-$120,000.00 3 days ago Manager of Customer Service Quality and Training Milford, CT $80,000.00-$120,000.00 6 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr AmeriVet Veterinary Partners