Specialty Pharmacy Supervisor of Patient Services

Supervisor of Patient Services Location: Remote with onsite travel as needed (West Coast Region) Job Purpose: Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members. Job Duties: Responsible for directly supervising a team of exempt and/or non‑exempt employees. Tasks will include: Setting targets & expectations, timecard review, performance evaluations & coaching (Maximum of 10 FTE’s) Review staff messaging/Epic pools to make sure work is done in a timely manner. Review email communications—step in when needed for FFT communications/delivery slip concerns. Troubleshoot workflow questions as needed when liaisons reach out. PA log—review PA log activity report weekly and report gaps to responsible party; spot check random disease states throughout the week. Evaluate TelemetryRx completion throughout the week and arrange for backup as needed. Observe/evaluate people’s workflow and provide feedback. Assist with weekly staff meeting agendas. Assist with kick‑off calls for new roll‑out. Promote collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff. Evaluate, make recommendations and implement changes to processes and workflows based upon the direction of the MPS. Weekly review of Telemetry lists and follow up with team regarding opportunities for positive patient interactions and workflow improvements. Assist with new hire onboarding requirements: Collect all required information for access (DOB, SSN, immunizations, phone number, address). Access requests: after new liaison gets access to sites, confirm they are good to go (Epic, willow, provider status, epic documentation capabilities at Hospital Partner). Follow up with IT as needed. Supportive role in clinic training as needed. Education & Requirements High school diploma or equivalent. 3+ years of pharmacy technician experience and 1+ year of Pharmacy Liaison experience is preferred. Required licensure/certification: Pharmacy technicians registered with the State of employment and nationally certified as a CPhT. Candidates must obtain required certification within a mutually agreed timeframe. Desire and aptitude for leading and developing others, ability to establish credibility within a team environment, organized, attention to detail, interpersonal skills, integrity, dependability, listening, and communication. Highly proficient in Pharmacy Operating Systems and EMRs and working knowledge of Microsoft Office products. Energetic and highly motivated team player. Discretion and confidentiality essential for handling highly sensitive data and personnel matters. Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. #J-18808-Ljbffr Shields Health Solutions