Processing Assistant III

Position Overview

This position is located in Adult Services under the Care Center Family Violence Program.

Examples Of Duties

The primary duty of this position(s) is to provide clerical support for the Care Center Family Violence Program. Position(s) responsibilities include but are not limited to:

• answering a crisis line and a business line
• entering case information into databases
• creating case records
• scheduling appointments for three counselors and one victim advocate
• utilizing Microsoft Outlook email and calendar
• customer tracking
• scanning documents
• maintaining workroom areas
• distributing mail
• ordering and distributing supplies
• copying and filing documentation
• maintaining and performing minor repairs on copiers
• maintaining excel spreadsheets
• and interacting effectively with the public

The employee in this position must be willing to work with victims and perpetrators of domestic violence. The employee must be patient and willing to hear traumatic stories and events. The employee must be willing to work overtime if needed. The person in this position must be team-oriented and possess a high degree of flexibility. The position is required to have a general working knowledge and understanding of clerical duties and functions within the section as well as specific tasks assigned by the Care Center Supervisor.

Minimum Qualifications

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least one year of office assistant/secretarial experience, or an equivalent combination of training and experience.

Knowledge, Skills And Abilities

Conditions of employment: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal. Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer. Law enforcement background check is required. Has or is able to obtain a valid North Carolina Drivers License. This position will require assisting in emergency and/or disaster situations. The Cumberland County Department of Social Services has a dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing. Educational transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. Prior to employment start date, an official transcript must be presented in its original unopened envelope. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status." If there are specific questions regarding this posting, you may contact DSS Human Resources at View phone number on click.appcast.io.

Mission: The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

Vision: We envision our Department as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers as partners, motivated and empowered to improve their quality of life. Our Core Standards & Values: A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.

Cumberland County offers a generous benefit plan including a Government Retirement Plan, 12 paid holidays per year and an Employee Wellness Center Clinic.