Automotive Service Manager

Farris Family of Dealerships is accepting applications for Future Service Manager Role Fulfilment. Lead the shop. Own the results. Family‑owned since 1929. What We Offer Weekly Pay plus performance‑based Commission pay plan Bonus structure tied to Performance Metrics Paid factory and OEM training Paid holidays and paid vacation Healthcare benefits 401(k) with company match Employee discounts Direct access to ownership and Fixed Operations leadership — no layers of corporate bureaucracy between you and the decisions that matter Long‑term career path within a growing multi‑store group What the Job Looks Like Day to Day Manage daily service department operations including scheduling, workflow, and technician productivity Drive department performance across key metrics: labor sales, effective labor rate, hours per RO, and customer pay GP Through Expense control and Productivity/ProcessManagement Develop and coach service advisors on sales process, customer communication, and write‑up quality Develop and coach Technicians on Multipoint inspection thoroughness, Quality of work Standards, Diagnostic Accountability and Proficiency Monitor and improve CSI and online reputation in alignment with OEM standards Manage technician and service advisor staffing, productivity, and accountability alongside Fixed Operations leadership Coordinate with Parts on day to day operations; operate as a Team with parts/service not as independent departments Review daily and monthly financial performance; present results to ownership and Fixed Ops Director Ensure compliance with warranty policies and OEM procedures Maintain a clean, safe, and professional shop environment What We’re Looking For Minimum 3 years of service department management experience at a franchised dealership Proven track record of growing labor sales and improving department efficiency Strong working knowledge of service department financials and DMS reporting Experience developing advisors and holding teams accountable OEM brand experience preferred; Ford, Jeep, or Ram experience a plus Professional communicator with the ability to manage up and down effectively Able to handle Complex Customer resolution situations Solutions‑oriented, data‑driven, and calm under pressure Reach out directly to Joe Metcalf, Fixed Operations Director, to schedule a confidential conversation. #J-18808-Ljbffr