Director, Risk Management

Director, Risk ManagementCome be a part of an organization that's dedicated to helping Capital One identify, manage and effectively mitigate business continuity and operational resilience risk. As a member of the Business Continuity and Resilience Risk Management (BCRM) team within Operational Risk Management (ORM) in the Second Line of Defense, that's exactly what you'll do. Working with talented associates in ORM and other key stakeholders across the company, you will apply your organizational and communication skills towards ensuring we have a high performing team who is delivering on our priorities effectively and efficiently.We empower associates to deliver their best by cultivating a culture of inclusion and belonging, where varying perspectives and opinions are valued. We embrace each other's differences and encourage all team members to lean into their talents and skills to deliver superior experiences.As a Director within BCRM you will be responsible for the oversight and challenge of our First Line of Defense risk taking across the majority of the Businesses within Capital One, including Credit Card, Bank and Auto. Additionally, this role will be responsible for implementation and ongoing oversight of Capital One's Operational Resilience framework across the Enterprise. Directors at Capital One are highly motivated Risk Management professionals with excellent analytical, organizational, and communication skills. These skills allow the Risk Manager to gain insights and act as a change agent to influence business partners. As Capital One evolves to meet the ever changing landscape, so do our Directors. They are forward thinking, quick to adapt, and technologically adept.Responsibilities:Oversee and challenge the risk-taking by the First Line of Defense across Card, Retail, Commercial, Auto and Enterprise Services Lines of BusinessImplement and govern the Operational Resilience Framework across Capital One, including driving compliance with any international regulatory requirementsRespond to and report on crises and incidents, ensuring First Line of Defense response is appropriate and Second Line of Defense Risk Management Leadership remains informedUnderstand emerging resiliency risks across the industry and within Capital One, ensuring First Line of Defense is appropriately prepared to respondAct as a key thought partner on evolving business continuity and resilience methodology changesCollaborate effectively with stakeholders and leaders across multiple organizations to achieve objectives.Coordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groups.Articulate complex technical concepts in a clear, concise, and actionable manner through both written products and verbal communicationsOversee data-driven, risk-based analysis, starting with problem identification or hypothesis developmentBasic Qualifications:Bachelor's Degree or military experienceAt least 8 years of experience in risk management, business continuity, disaster recovery, operational resilience, or auditAt least 5 years of financial services industry experience or regulatory environment experienceAt least 3 years of experience in people managementAt least 3 years of experience consulting with and presenting to senior executive leadershipPreferred Qualifications:Master's Degree in Business Administration (MBA), Finance, Risk Management, or a related analytical field.Proven experience in a 2nd Line of Defense risk management role, with a strong track record of effectively challenging 1st Line of Defense business decisions across diverse lines of business (e.g., Card, Retail, Commercial, Auto).Deep familiarity with US and international operational resilience and risk management regulatory standards (such as Federal Reserve SR 20-24, OCC guidelines, DORA, or Basel Committee principles).Certified Business Continuity Professional (CBCP/MBCP)Certified in Risk and Information Systems Control (CRISC)Certified Information Security Manager (CISM)Other operational risk or resilience designations.Experience leading data-driven risk analyses, building risk-based hypotheses, and translating complex technical data into clear, narrative-driven executive reports.Experience overseeing corporate crisis management or incident response frameworks during high-impact, real-time events.