Onsite AV & IT Support Specialist

Overview Title: Onsite AV & IT Support Specialist Reports to: VP & Chief Device Strategist Core Values: Leadership – Lead with transparency, courage and heart Agile – Be agile, flexible, and disciplined Innovation – Evolve faster than technology Curiosity – Explore, learn and share every day Excellence – Deliver amazing customer experiences Relationship – Build strong, lasting relationships Role Overview The Onsite AV & IT Support Specialist will serve as the primary owner of conference room technology at a global brand's Bridgewater, NJ headquarters. Approximately 25 Microsoft Teams Rooms are in scope at the NJ site, with remote coordination responsibility for 50+ rooms at various global locations. The role also includes IT service desk support for general end-user desktop issues as time permits. Responsibilities Primary Responsibilities — Conference Room Ownership (~70–80%) End-to-end ownership of ~25 Microsoft Teams Rooms at Bridgewater, NJ HQ plus remote support for rooms at remote locations. Proactive health and maintenance checks Troubleshoot and resolve audio, video, display, Teams Room hardware, software issue and authentication issues White-glove executive meeting support - pre-meeting setup, in-room presence for C-suite and high-priority meetings, post-meeting reset and documentation Remote support coordination for global office locations Jira ticket management — log, track, and close all incidents; escalate complex issues to UC's remote engineering team Maintain a room health log and participate in weekly status reporting to UC account manager Secondary Responsibilities — IT Service Desk (~20–30%) Jira ticket triage and resolution for general IT issues Active Directory / Microsoft Entra ID - password resets, account provisioning, basic access management Wi-Fi and basic network connectivity troubleshooting Microsoft Teams and Zoom end-user support Mac support when needed (bonus capability) Job Type: Full-time Benefits 401(k) 401(k) matching Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Qualifications MTR Hardware: 2 years (Required) Corporate Enterprise Environment: 2 years (Required) #J-18808-Ljbffr Unified Communications