Financial Aid Counselor

Financial Aid CounselorThe Financial Aid Counselor provides and supports the vision and mission of the university and the Office of Financial Aid (OFA) by establishing and maintaining the highest level of customer service to Lynn students and parents. The Financial Aid Counselor awards students financial aid, processes the awards and advises the students on all aspects of financial aid and their student account. They will apply and be knowledgeable on all institutional, state and federal regulations. They ensure that they meet the mission and goal of the university. The counselor will participate in special projects and communication/outreach activities. The Financial Aid Counselor will provide accurate information to students and parents in-person or via e-mail, virtual platform and phone. The Financial Aid Counselor will provide high-quality, cross-functional administrative services that supports all OFA team members by promoting and coordinating student-oriented training sessions that focus on retention, recruitment, and are conducive to an overall campus team-building environment. The counselor will work closely with the Specialists to ensure the highest quality customer service for students, parents and the Lynn community.Essential duties and responsibilitiesPackage and process financial aid for studentsAdvise students and/or parents on financial aid package and OFA-related processesCounselor assists Student Accounts in the management of the accounts receivable with the primary goal of decreasing delinquent accounts and encouraging timely paymentsCall students that are missing information or documents to expedite processing of their financial aidAssist in special projects as requested by OFA leadershipAssist in completion of other counselors' work during paid time-off or unplanned absencesDaily FunctionsPerform verificationPackage financial aidUpdate status of financial aid as neededUpdate all pertinent loan data prior to originationReview and approve student Refund Request FormsContact students for missing financial aid forms as neededContact students that have paid a deposit but have not sent in their ISIRCounsel students and/or parents about financial aid and financing optionsAnswer phone calls concerning financial aid and account balancesConsult with Admission, Registrar, Advising and other departments to help resolve student issues and concernsWeekly FunctionsRecalculate financial aid as neededReview assigned student population to ensure timely disbursement of aidAssist the Financial Aid Committee in reviewing financial aid appeals, Satisfactory Academic Progress (SAP), Professional Judgment (PJ) and endowed scholarship applicationsSemester Functions:Graduated/withdrawal worksheetsAssist with the student check-in process (new and continuing students)Adjust loan amounts and dates when returns are requiredReview pre-disbursement reports and revise award amounts if needed due to a change in the number of credit hoursConduct financial aid informational meetings as requestedParticipate in graduation send-off eventsConduct New Student Financial Planning meetings via ZoomYearly FunctionsAssist in yearly auditAssist in outreach communication events geared towards their specific student populationAssist in SAP process, to include canceling aid and notifying studentsFunctions as NeededAssist the OFA Leadership TeamVeterans Affairs (VA) certificationsAttend seminars, conferences, webinars and other training opportunitiesWork flex-hours or extra hours during peak periodsAssist in completion of other counselors' work during paid time-off or unplanned absencesAssist at OFA front counterAssist in any function in relation to the operation of the OFA DepartmentAssist in ensuring completion of loan entrance and exit counseling requirementsAttend/present at Preview Days, Admitted Student Experience (ASE) and other on-campus activitiesParticipate in off-campus financial aid events (FAFSA nights, parent sessions, etc.)Preferred knowledge, skills, and abilitiesMicrosoft Suite, PowerFaids, Jenzabar, Workday, federal regulations pertaining to Title IV aid, Florida state programsMinimum qualificationsBachelor's degree from an accredited college or university preferredThree to five years related experience.