Retail Store Manager I

Position Summary As the Store Manager I or II, you will have a hands‑on opportunity to develop supervisory experience and skills while managing the overall operations at a low or lower complexity store. You will learn how to drive success, gain expertise and a clear understanding of the business operations, and create and develop great teams. The Store Manager I and II roles are also required to perform all functions normally performed by a store team member. As Store Managers you will have an opportunity to own your business in driving sales, modeling Purple Promise service and delivering operational excellence. These foundational experiences will provide the skills needed for a future career managing a store with higher volume and a larger team of direct reports. General Duties and Responsibilities Understand and model FedEx Office values to customers and team members Coach and teach team members and ensure they have the tools and information needed to support company goals and perform their jobs Work with supervisor to take guidance and direction and create solutions for business, complex customers, host partnerships and commercial sales in the execution of work for key customers Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience Use FedEx Office tools and resources to select, train, develop, retain and performance manage direct reports Interact with supervisor to seek guidance, coaching and direction and to raise issues and questions as needed for successful running of store Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits Take active ownership of store controls including but not limited to Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management Utilize Quality Improvement tools to improve the business, share ideas and continue to innovate Be flexible with schedule; work hours will be based on business needs and store operating hours Perform all other duties as needed or required Minimum Qualifications and Requirements Associate’s Degree or some college preferred High school degree or GED required 2+ years of related experience (e.g., retail, service, hospitality, military); prior supervisory experience preferred Proficient in Microsoft Office tools including Word, PowerPoint, Outlook and Excel Must meet all FedEx Office employment qualifications in force at time of hiring; current FedEx Office team members must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook Essential Functions Ability, at times, to work alone in the store Ability to stand during entire shift, excluding meal and rest periods Ability to move and lift 55 pounds Ability, on a consistent basis, to bend/twist at the waist and knees Ability to travel as required in order to meet with customers, vendors, other team members, and/or related to other business necessities Ability to communicate effectively with customers, vendors and other team members Ability, on a consistent basis, to perform work activities requiring cooperation and instruction Ability, on a consistent basis, to function in a fast‑paced environment, managing multiple priorities Ability, on a consistent basis, to maintain attention and concentration for extended periods of time Ability to work with minimal supervision Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business Pay $22.70 – $28.95/hr Benefits Health, vision and dental insurance; retirement; tuition reimbursement. Equal Employment Opportunity FedEx Office is an Equal Opportunity Employer, including veterans and people with disabilities. Qualified applicants with arrest or conviction records will be considered per applicable Fair Chance Ordinances. #J-18808-Ljbffr FedEx Group