Product Owner II

Product Owner II

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Owner II within PNC's Enterprise Fraud organization, you will be based in Pittsburgh, PA, Phoenix, AZ, Dallas, TX, Cleveland, OH or Birmingham, AL. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position. This position will directly support Pindrop voice recognition software used in PNCs IVR, Care Center and Fraud Operations centers.

Preferred qualifications include:

• A self-starter, you think in terms of outcomes, not just outputs. You're comfortable navigating ambiguity and you balance speed with quality in a high-trust, high-impact environment.
• Flexible and out-of-the-box thinker, driven to understand and solve problems.
• Comfortable incorporating customer feedback, usage data, and operational metrics into backlog and prioritization decisions.
• Preferred exposure to security, fraud detection, identity, AI/ML, Contact Center or enterprise SaaS platforms. Experienced working with voice recognition software tools (Example: Pindrop, Respeecher, Resemble AI or AMAI)
• Familiar with Agile methodology and the role the Product Owner plays as part of a scrum team.
• Hands on experience working in a SAFe or other scaled Agile framework and Product Owner role.
• Strong understanding of Scrum team execution and backlog management.
• Participate in PI Planning, backlog refinement, sprint planning, reviews, and retrospectives.
• Transform the high-level vision of the product manager into detailed requirements with experience translating strategy into executable stories and incremental value.
• Ability to work effectively with engineering teams on technically complex products.
• Maintain delivery roadmap.
• Work with scrum team to provide estimates on work efforts to Product Manager and partners.
• Organize demos when applicable.
• Manage backlog and execution risks and mitigation thereof.
• Excellent communication and stakeholder alignment skills.
• Open to learning new tools and techniques, data retrieval and visualization methods to achieve team goals.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.