Information Systems Manager

Work With Purpose at BioFire Defense

Headquartered in the Salt Lake Valley, BioFire Defense offers a dynamic, purpose-driven environment where innovation thrives. We develop cutting-edge multiplex PCR molecular diagnostics and biothreat detection solutions that help safeguard humanity.

Our team works at the forefront of scientific discovery with a shared mission to provide fast, accurate tools for critical situations worldwide. At BioFire Defense, employees work together to Innovate, Shield, and Excel - advancing mission capability, protecting what matters, and holding ourselves to high standards of performance, precision, integrity, and quality.

Position Summary

The Information Systems Manager provides leadership and operational management for end-user technology services, Help Desk operations, Microsoft 365 administration, and identity and access services. The position is responsible for reliable, responsive, and secure service delivery while continuously improving support processes and the employee technology experience.

Essential Functions

• Information Systems Service Delivery & Help Desk Leadership.
• Business & Engineering Coordination.
• Microsoft 365 & Identify Administration.
• Operational Management & Continuous Improvement.
• Project, Vendors & Resource Stewardship.
• Information Systems Security, Compliance & Service Resilience.

Required Qualifications

• Required High School Diploma or GED.
• 7+ years of progressively responsible Information Technology or Information Systems experience.
• 3+ years of demonstrated leadership, supervisory, team-led, or management experience within an IT support, service delivery, or operations environment.

Education

• Required High School Diploma or GED.

Experience

• 7+ years of progressively responsible Information Technology or Information Systems experience, including experience supporting enterprise end-user technology and business operations.
• 3+ years of demonstrated leadership, supervisory, team-lead, or management experience within an IT support, service-delivery, or operations environment.

Knowledge, Skills & Abilities

• Demonstrated experience managing or coordinating enterprise Help Desk and end-user technology services, including service delivery, escalation management, and operational improvement.
• Demonstrated experience administering Microsoft 365 services, Active Directory, identity and access functions, and user account lifecycle processes within an enterprise environment.
• Experience coordinating technology projects and operational initiatives involving technical teams, business stakeholders, and vendors.
• Experience developing and improving operational procedures, service workflows, documentation, and support processes.
• Must meet applicable company requirements associated with access to controlled systems, information, and facilities.

Preferred Qualifications

• Continued education and degrees are considered but are not required.
• Relevant technical, service-management, project-management, leadership, or cybersecurity education, professional training, and industry certifications are advantageous.
• Experience working within regulated, security-conscious, or compliance-driven environments is preferred.

Additional Position Requirements

• Additional working hours and on-call availability as required to support business operations and significant technology events.
• Dexterity of hands and fingers to operate computers, tools, and technology equipment.
• Limited travel as required.

Schedule/Shift:

Standard

Travel:

Limited

Physical/Work Environment:

• Ability to remain in stationary position for prolonged periods.
• Ability to ascend/descend stairs, ladders, ramps, and the like.
• Ability to adjust or move objects up to 50 pounds in all directions.

Security/Government Requirements:

This position may require eligibility for obtaining and maintaining a U.S. Department of Defense (DoD) security clearance, now or in the future, based on business needs and job responsibilities.

Why BioFire Defense?

BioFire Defense fosters a culture of excellence, innovation, and commitment and offers competitive compensation and a comprehensive benefits package.

• Medical, dental, and vision coverage
• 401(k) BioFire Defense contributes 5% regardless of employee participation, with the opportunity to receive up to a total of 9.5% company contribution based on employee contribution.
• Paid time off
• Paid holidays
• Paid winter break
• Bonus eligibility, when applicable
• 9/8/80 work schedule, when applicable
• Wellness program opportunities, including opportunities for discounted medical premiums
• Company-sponsored events throughout the year
• Convenient Salt Lake Valley location near I-15 and TRAX
• Free parking

Ready to make a difference?

Bring your expertise, ideas, and perspective to BioFire Defense and help us advance solutions that protect lives and support critical missions.

Our EEO Policy

BioFire Defense is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law. BioFire Defense complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.