Star Service Manager

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?We offer excellent benefits and perks including one free meal per shift and free theme park access.We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.We embrace diversity at our core and offer the opportunity for all team members to reach their potential.We invest in training and development opportunities for all team members.We promote social responsibility by being a good neighbor in the community.We care for you, just as we care for others.Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.About Loews Portofino Bay HotelJoin the team at this Italian-inspired hotel that is a re-creation of the seaside village of Portofino, Italy. What We’re Looking For:A passionate and detail-oriented In-Room Dining Manager who thrives on creating exceptional guest experiences. You’ll lead a dynamic team, ensuring every order is delivered with precision, care, and a touch of luxury. From coordinating with culinary partners to elevating service standards, you’ll be the driving force behind seamless operations and unforgettable moments for our guests.Who You Are:Inspirational Leader: You motivate and empower your team to deliver flawless service with confidence and prideGuest-Centric Problem Solver: You anticipate needs and resolve challenges quickly, always putting the guest firstClear Communicator: You connect effortlessly with guests, team members, and other departments to ensure smooth operationsAgile Multitasker: You thrive in a fast-paced environment, balancing priorities without compromising qualityDetail-Oriented Professional: You bring precision and organization to every aspect of service deliveryVeterans and military spouses are encouraged to applyWhat You’ll Do:Oversee all aspects of in-room dining operations, ensuring timely and accurate service for every guestDevelop and implement service standards and procedures that elevate the guest experiencePartner with the culinary team to accommodate special requests, dietary needs, and personalized touchesMonitor food and beverage presentation to maintain premium quality and brand standardsRecruit, train, and coach team members, fostering a culture of excellence and collaborationManage schedules, performance evaluations, and team development initiativesDrive revenue through upselling techniques and creative promotionsMaintain inventory and ensure all equipment is in proper working conditionUphold strict hygiene and safety protocols, ensuring compliance with health regulationsPrepare and analyze reports on service metrics, costs, and guest feedback to optimize performanceRegular attendance in conformance with standardsMay be required to work varying schedules to reflect business needsRequired to attend all mandatory training sessions and meetingsPerform other duties as assignedYour Qualifications Include:Minimum of two years Food & Beverage leadership experienceStrong knowledge of in-room dining operations, food safety, and service standardsExceptional problem-solving abilities and attention to detailAbility to multitask and work effectively in a fast-paced, high-pressure environmentFamiliarity with POS systems and financial reporting toolsEffective management, leadership, organizational and communication skillsAbility to work a flexible schedule, including evenings, weekends, and holidays.Who You’ll Supervise:Room Service TeamSummaryLocation: FL - Orlando - Loews Portofino Bay HotelType: Full time