Sales Associate

Job Overview The House of Waterford is seeking a motivated and customer-focused Sales Associate to join our retail team. The Sales Associate will be responsible for delivering exceptional customer service, driving sales, and maintaining the high standards of our brand. This role requires a proactive approach to engaging with customers, understanding their needs, and providing them with an outstanding shopping experience. Key Responsibilities Sales Performance: Ensure a high level of customer satisfaction through excellent sales service. Meet and exceed sales targets by actively promoting and selling Waterford products. Demonstrate product knowledge and suggest appropriate items based on customer preferences. Customer Service: Greet and welcome customers, providing them with attentive and personalized service. Ascertain customers’ needs & wants and accurately describe product features and benefits. Product Presentation: Maintain an attractive and organized store environment. Ensure products are displayed according to company standards and that shelves are stocked and neatly arranged. Point of Sale: Process transactions accurately, and handle returns and exchanges in accordance with company policies. Customer Engagement: Build and maintain relationships with customers. Team Collaboration: Work collaboratively with team members and supervisors to achieve store goals. Brand Ambassador: Represent The House of Waterford with professionalism and enthusiasm. Uphold the brand’s values and image in all interactions. Qualifications Sales Skills: Ability to understand customer needs, apply sales principles, demonstrate product features, and close sales effectively. Product Knowledge: Willingness to learn about Waterford products and heritage and stay up to date with product information. Experience: Previous customer service sales experience is preferred but not essential. Customer Focus: Strong interpersonal and communication skills with a passion for delivering excellent customer service. Dependability: Reliable, punctual, and able to work flexible hours, including weekends and holidays. Team Player: Ability to work well in a team-oriented environment. Appearance: Professional appearance and demeanour in line with luxury brand standards. Technology: Basic computer and keyboard skills and familiarity with point-of-sale systems. What We Offer Competitive Salary: Weekly wage with potential for sales‑based bonuses. Training and Development: Comprehensive training and ongoing development opportunities. Employee Discounts: Generous employee discounts on Waterford products. Supportive Environment: A positive and collaborative work environment. House of Waterford is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Last day of application: 2026-08-30 #J-18808-Ljbffr