Service Desk Analyst
BizTek People
Service Desk Analyst
Duration: 5 Months Location: Sherwood, OR
Contract Service Desk Analysts are responsible providing support to end users when they contract call the service desk line. The contractor may also be required to take on-call shifts.
Responsibilities:
- Assist employees when they call the services desk
- Respond to emails, log tickets, update tickets, and resolve tier 1 support issues
- Be the primary owner of a ticket. See the ticket from start to finish to ensure work is finished
- Write knowledge base articles to help reduce future tickets and enable our end-users to self-service
- Able to lift 35 pounds
- Able to work at a desk for an 8-hour shift
Requirements:
- Knowledge of Basic ITIL Concepts
- Experience with Microsoft 365
- Experience with Microsoft Office
- Experience supporting iOS devices
- Experience troubleshooting technical issues
- Experience providing support in a remote environment
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Desk Analyst in Sherwood, OR vacancy
- ...best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and... ...business objectives. The impact you’ll makeAs a Business Systems Analyst at Lam, you'll analyze complex business problems and craft...SuggestedLocal areaRemote workFlexible hours2 days per week3 days per week1 day per week
- ...best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and... ...business objectives. The impact you’ll makeAs a Business Systems Analyst at Lam, you'll analyze complex business problems and craft...SuggestedLocal areaRemote workFlexible hours2 days per week3 days per week1 day per week
- ...best-in-class and innovative information system solutions and services. Together, we support users globally with data, information, and... ...business objectives. The impact you’ll makeAs a Business Systems Analyst at Lam, you will play a key role in shaping how the...SuggestedLocal areaRemote workFlexible hours2 days per week3 days per week1 day per week
- ...training, handling incidents and basic IT issues for staff. Qualifications include a high school diploma or GED and 1-3 years of help desk experience, with solid knowledge of computer systems, networking and strong communication skills. Travel may be required for on-site...SuggestedWork at office
- ...documentation of steps already takenMaintain accurate, detailed ticket records (root cause, resolution steps, follow-up actions) in the IT service management platformProvide desktop/laptop hardware and software support for end users, including diagnosis of performance, boot,...SuggestedLive inRelocation
Applied Industrial Technologies
Sherwood, OR2 days ago - ...on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to... ...professionalism with clients Be on call and ready to respond to service requests within your territory Preferred Skills & Experience PC...Hourly payFor contractorsImmediate startFlexible hours
Hardy Industries Inc
Tigard, OR2 days ago $20 - $26 per hour
...and its principals began providing property and asset management services in 1974. We continue to manage the majority of properties from... ...or the university community.* 2. Manage, resolve and track Help Desk user tickets for all Tier 2 issues.* 3. Provide individual instruction...Full timeTemporary workRemote workMonday to FridayFlexible hours- ...Accurately document customer interactions and troubleshooting steps in case management system Deliver empathetic, professional service with a strong focus on customer satisfaction (CSAT) Follow defined processes while knowing when to escalate issues appropriately...Full timeTemporary workRemote workMonday to FridayFlexible hours
Sawstop
Tualatin, OR9 days ago - HARDY INDUSTRIES in Tualatin, Oregon, is looking for skilled I.T. and Telecom technicians for a dynamic role extending beyond basic helpdesk tasks. Responsibilities include OS installations, structured cabling, and telecom work across various environments like retail and...For contractorsFlexible hours
Hardy Industries Inc
Tualatin, OR3 days ago - HARDY INDUSTRIES is seeking a skilled I.T. or Telecom technician in Sherwood, Oregon. This role includes tasks beyond standard helpdesk, such as OS installations, structured cabling, and telecom work. Candidates should have at least 1 year of experience in I.T. or Telecom...Flexible hours
Hardy Industries Inc
Sherwood, OR3 days ago - HARDY INDUSTRIES is seeking skilled technicians for hands-on I.T. and Telecom support roles across Oregon. This position involves a variety of tasks such as OS installations, structured cabling, and maintaining professionalism in diverse environments. Candidates should...For contractorsFlexible hours
Hardy Industries Inc
Tigard, OR3 days ago $27 - $30 per hour
...providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware,... ...~1-3 years of experience in a technical support or help desk role ~ Solid understanding of desktop operating systems...Full timeTemporary workRemote workLifeStance Health
Tualatin, OR23 hours ago- ...Management Analyst IIThe City of Tualatin, located in the heart of the Portland metropolitan area, is a vibrant, family-friendly community... ...high quality of life for our residents and ensuring that city services are efficiently managed. We are currently seeking a detail-...Local areaFlexible hours
City of Tualatin
Tualatin, OR3 days ago - Job Summary Work Hours: 8 - 5 PST - full time 40 hours (onsite 1 -2 time per week) Opportunity for an extension depending on budgets. Key Responsibilities: Specialization: Typically specializes in project management or research and analysis but...Full timeWork experience placement1 day per week
Macpower Digital Assets Edge
Tualatin, OR23 hours ago - ...Job Opportunity The Contingent Plan is actively recruiting an experienced business analyst for an energy client. This is a temporary assignment that is expected to last about 6 months. The role is hybrid with some need to be onsite for meetings. There are multiple opportunities...Temporary workImmediate start
The Contingent Plan
Tualatin, OR3 days ago - The group you’ll be a part ofThe Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations.We help Lam deliver industry-leading solutions with speed...Local areaRemote workFlexible hours2 days per week3 days per week1 day per week
$35 - $37 per hour
...Systems Analyst Tualatin, OR (Hybrid) 12 months contract This position oversees and provides the analytical/technical skills... ...commitment to and affinity for delivering the highest level of customer service. Experience at law firms or in corporate legal departments a...Hourly payFull timeContract workLocal areaWinMax
Tualatin, OR23 hours ago- ...employee development.Job DescriptionThe Corporate Reporting Developer/Analyst is responsible for designing / developing / testing complex... ...provide specific examples) § 2 years of experience in Mortgage Servicing industry. Experience and/or exposure to MSP data structures and...
- ...contracting firms in the United States. WPI provides superior contracting services for drywall, prefabrication, metal studs, acoustical systems,... ...IT support. Act as an escalation point for tier 1 Help Desk Technicians. Answer end user queries in person, via email,...Work at officeLocal areaFlexible hoursShift workNight shiftWeekend work
Western Partitions, Inc.
Wilsonville, OR22 days ago - ...OR 97062. VISA Sponsorship is not available. As an Operations Analyst, you will play a pivotal role in enhancing the operational effectiveness... ...that engages in the design, manufacturing, marketing, and service of semiconductor processing equipment. #J-18808-Ljbffr...
- ...maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.Lam Electrofill experience is preferred.Work can take place at Lam facilities or in the field and can...Shorter hoursWork experience placementLocal areaRemote workWorldwideFlexible hours2 days per week3 days per week1 day per week
- .... Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Machine Learning engineers. Who Should Apply Recent Computer science/Engineering /Mathematics/Statistics or Science...H1b
SynergisticIT
Beaverton, OR4 days ago - ...Develops customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service, and revenue. LeadershipParticipates in Lam’s worldwide technical community and actively shares knowledge and takes a leadership position...Work experience placementLocal areaRemote workWorldwideFlexible hoursNight shift2 days per week3 days per week1 day per week
$100k
...Github, Kubernates and REST API's experience For data Science/Data Analyst/AI/Machine learning Positions Preferred SKILLS Associate or... ...you unavailable as they share the same database with the client servicing team who only connect with candidates who are matching client...H1bSynergisticIT
Lake Oswego, OR5 days ago$20 per hour
...Representative to join our highly reputable team. If you have hands-on technical aptitude, a sharp eye for detail, enjoy customer service and are driven to work both independently and with a team, this could be the job for you! Job Description: Communication via phone...- ...in enterprise depot environments - Familiarity with RBS (ROP, Bin, Shelve) workflows - Experience supporting Tech Bar or end-user services - Knowledge of Mac and Windows device lifecycle Key Traits - Strong ownership and accountability - Ability to operate with minimal...Full timeWork at officeLocal area
Ovation Workplace Services Inc.
Beaverton, OR7 days ago - ...have: Bachelor’s Degree or equivalent work experience 2-4 years related work experience in AV 1 or more years customer-facing support/service experience a plus Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a...Temporary workWork experience placementWork at officeFlexible hours
$20 - $24.5 per hour
...0 years of success in office equipment and technology sales and service, our growth and reputation have allowed us to build strong relationships... ...Required ~2+ years of experience in an IT support or help desk role. ~ Strong knowledge of Windows 11 and Microsoft 365. ~...Hourly payCasual workWork at officeRemote workFlexible hoursPacific Office Automation
Beaverton, OR20 days ago- Job SummaryThe Cyber Threat Analytics Analyst is responsible for identifying, developing, and improving the organization’s ability to detect malicious behavior, suspicious activity, and security anomalies across the enterprise. This role is part Information Security team...Local areaRemote workFlexible hours2 days per week3 days per week1 day per week
- A Day in the Life: As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our... ..., you will maintain cleanliness of the Customer Service Desk and front area of the store, replace stock in display areas, and...Weekly payFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Analyst. Be the first to apply!
