Contact Center Specialist

Attendance Specialist - High SchoolTo perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description.Job Class Code:8774 - Position Type:HourlyJob Type:Classified - Pay Grade*:G 02(*salary calculations are based on verified education and related experience levels)Reports To:Superintendent's Designee - Supervises:N/AWork Calendar Name:Attendance Specialist HS/MS - Days in work calendar:188JOB SUMMARYPerform a variety of responsible clerical duties involving typing, filing and maintaining records and reports in support and attendance accounting; apply and explain procedures and policies of assigned program or department.ESSENTIAL JOB FUNCTIONSPerform a variety of clerical duties including typing, filing, record keeping, proof reading and processing information.Type letters, memoranda, bulletins, reports, schedules, lists, forms or other materials from straight copy or computer terminal.Maintain a variety of logs, records and files related to assigned office; compile information from a variety of sources and prepare summaries and reports including attendance and enrollment data.Assist the public and District employees in completing forms, applications and other District, State and federal forms and documents.Maintain attendance, academic and health records; update computer information databases.Operate a variety of office equipment, such as a computer, calculator, copiers, and other machines as required; enter data into a computer terminal or micro-computer as assigned.Assure the timely duplication and distribution of a variety of records, reports and other materials as directed.Perform clerical work such as posting records, making arithmetic computations and securing information from clearly indicated sources.Demonstrates the ability to communicate in more than one language or the willingness to learn to communicate in more than one language at the novice level of proficiency.Performs other duties as assigned.Maintains regular attendance.KNOWLEDGE AND ABILITIESRules, regulations, policies and laws related to assigned function or department.Modern office practices, procedures and equipment.Operation of standard office machines, including computer terminals.Record storage, retrieval and management systems.Correct use of English, usage, grammar, spelling, punctuation and vocabulary.Telephone techniques and etiquette.Interpersonal skills using tact, patience and courtesy.Basic first aid techniques and procedures.Basic Math.Basic record-keeping techniques.Perform a variety of responsible clerical duties involving typing, filing and maintaining records or reports in support of a school or District function.Learn and apply laws, rules, regulations involved in assigned clerical activities.Make arithmetic calculations quickly and accurately.Understand and follow oral and written directions.Type at 40 words per minute from clear copy.Operate a variety of office equipment including computer as required by the assignment.Meet schedules and timelines.Maintain records and prepare reports.Communicate effectively both orally and in writing.Work cooperatively with others.Complete work with many interruptionsQUALIFICATIONSEducation and Experience:High school diploma or G.E.D. certificateOne year of clerical experience including some experiences with automated office equipment.Licenses or Certifications:N/ASpecial Requirements: Must take all required clerical assessments and earn a passing score.PHYSICAL DEMANDSWork is performed while standing, sitting and/or walking.Requires the ability to communicate effectively using speech, vision and hearing.Requires the use of hands for simple grasping and fine manipulations.Requires bending, squatting, crawling, climbing, reaching.Requires the ability to lift, carry, push or pull light weights.The Fayette County Board of Education is an Equal Opportunity Employer. The Superintendent shall adhere to a policy of equal employment opportunity in all personnel matters. No person shall be subjected to discrimination in regard to employment, retention, promotion, demotion, transfer or dismissal because of race, color, religion, sex (including sexual orientation or gender identity), genetic information, national or ethnic origin, political affiliation, age or disabling condition or limitations related to pregnancy, childbirth, or related medical conditions.