Customer Service Representative

Customer Service Representative

Our Customer Service Representatives are responsible for scheduling and tracking all shipment appointments, updating customers on shipment status, answering and resolving any other related issues brought by customers or carriers. We expect our Customer Service Representatives to provide excellent customer service throughout all phases of the contract life cycle.

Key Responsibilities:

• Maintain consistent and positive customer service image when interacting with clients
• Coordinate and schedule all necessary pick up and delivery appointments for our valued carriers based on customer requests
• Research issues and redirect issues to right resources or escalate urgent issues
• Accurately update internal transportation management systems and external customer portals to the timely delivery of customer freight

Requirements:

• High School Diploma or Equivalent Experience
• One (1) year experience in customer service, trucking/transportation industry knowledge preferred
• Experience with Computers, Windows, Microsoft Office Suite (Word, Excel), GSuite (gmail, drive, sheets, etc), and industry specific software
• Excellent customer service skills and telephone etiquette
• Tactful Team Player with a Positive Attitude and high level of patience, often under difficult circumstances
• Efficient juggling multiple priorities
• High degree of accuracy with data entry and attention to detail
• Possess ability to think decisively
• Effective listening and strong communication skills interacting with drivers, carriers, customers and company staff
• Ability to organize, prioritize and problem solve
• Must be a team player, set the example.
• Able to work in a fast-paced, detail oriented environment
• Desire to improve and grow, always looking for more opportunities
• Basic knowledge multi-state geography
• Proficiency in English

Physical Requirements:

• Must be able to remain in a stationary position, seated at a desk and working from a computer, for extended periods.
• Frequently move about inside the office to access file cabinets, office machinery, etc.
• Able to talk, hear and use hands and fingers to manipulate computer keyboard, objects, or controls
• Constantly operate a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Able to see from close, distance and ability to adjust focus with or without the use of corrective lenses
• Frequently communicate with drivers, carriers, customers, and company staff. Must be able to exchange accurate information and communicate verbal information and ideas in these situations.
• Occasionally lift and move objects up to 20 pounds.
• Ability to work in a fast-paced environment and handle stress effectively.

Work Environment:

This role is primarily based in an office setting with standard office conditions. Position will not require any travel.

Work Hours and Schedule:

Position will be responsible for working a Monday-Friday, 7:30AM-4:30PM EST schedule