Maintenance Tech

Rts Maintenance TechnicianThe RTS Maintenance Technician provides hands-on field support for both turn and maintenance operations across the assigned market. This role is responsible for inspecting, troubleshooting, and repairing a wide range of residential systems and components, self-performing the majority of required work to minimize vendor reliance and control costs. By delivering timely, high-quality repairs and contributing to turn-related activities, this role directly impacts property performance, resident satisfaction, and the company's bottom line.Essential FunctionsComplete reactive maintenance work orders across the assigned portfolio in a timely and professional manner, prioritizing urgent and emergency requestsInspect, troubleshoot, diagnose, and repair a wide range of residential systems and components, including:Plumbing - faucets, fixtures, toilets, water heaters, supply and drain lines, leaksElectrical - outlets, switches, breakers, interior/exterior lighting, ceiling fans, GFCI troubleshootingHVAC - basic diagnostics including thermostats, filters, batteries, and routine maintenance; escalate advanced issuesAppliances - troubleshooting and repair of standard residential appliances (refrigerators, dishwashers, washers, dryers, disposals, ranges)Drywall, painting, and interior finishesCarpentry - doors, cabinets, windows, locks, trim, shelvingFlooring - tile, carpet, vinyl, and laminate repairExterior - stairs, fences, gates, railings, gutters, fasteners, and minor roofing repairsGas fixtures and fireplaces (where certified/qualified)Support turn operations by performing assigned repairs and tasks within Scopes of Work to help meet market-specific turn time targetsConduct move-out and move-in property inspections as assigned, documenting property condition, identifying damages, and noting repair needsPerform quality control checks on vendor-completed work to verify it meets company standards before sign-offMaintain awareness of overall property condition during every visit and take immediate steps to report or correct any unsafe conditionsReport all major repairs or replacements to supervision prior to any expenditure of fundsMaintain a manageable work order backlog through efficient scheduling and prioritizationDocument all work performed with photos, notes, and completion details in Property Meld and Site Capture in real timeFollow the fleet vehicle maintenance schedule; keep assigned vehicle organized, clean, and professionally maintainedManage tools and parts inventory, ensuring readiness for daily field operationsInteract professionally with residents during on-site visits, enforcing lease terms regarding maintenance responsibilities and access requirementsConduct all work in accordance with company policies and procedures, as well as all applicable federal, state, and local regulations including OSHA, EPA, lead-based paint, and Fair Housing requirementsCommunicate proactively with the Turns and Service Coordinator and leadership regarding work order status, parts needs, and scheduling conflictsBe available for on-call service, weekend, and evening work as neededPursue ongoing professional development and skill-building to expand self-performance capabilitiesPreferred QualificationsEPA 608 certification (Type I, II, or Universal) for HVAC refrigerant handlingTechnical college or trade program completion, particularly in HVAC, electrical, or plumbingExperience in single-family rental (SFR) or multi-family property maintenanceFamiliarity with the Cleveland market and local building codesOSHA 10 certificationExperience with AppFolio or similar property management softwareExperience with appliance diagnostics and repair across major residential brandsAvailable for on-call service rotationKey Performance IndicatorsWork order completion speed and responsivenessWork order backlog management relative to assigned unitsTurn support task completion within Scope of Work timelinesSelf-performance rate on routine maintenance tasksRepair quality as measured by callback and rework frequencyTimeliness and completeness of documentation in Property Meld and SiteCaptureCompliance with OSHA, EPA, and company safety standardsFleet vehicle condition and maintenance schedule adherencePhysical DemandsThis role requires regular physical activity including standing and walking for extended periods, climbing stairs and ladders, lifting and carrying materials up to 50 lbs, working in confined spaces, and performing tasks in various indoor and outdoor conditions including extreme temperatures. The technician must be able to operate hand and power tools safely and maintain the physical stamina required for a full day of field work.About Imagine Homes ManagementImagine Homes Management is a growing single-family rental operator managing a portfolio of homes across multiple markets in the Midwest and Mid-Atlantic regions. Our Renovations, Turns & Service (RTS) division is responsible for the full lifecycle of property renovation, maintenance, and turn operations - ensuring every home meets our quality standards and is ready for residents. We are building out our team to support continued portfolio growth and operational excellence.Additional InformationThis job description is not an all-inclusive list of duties. Additional responsibilities may be assigned based on business needs. Employment with Imagine Homes Management is contingent upon successful completion of a background check and any other pre-employment screening as required.Equal Opportunity EmployerImagine Homes Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual