Patient Analytics Senior Manager

Key Duties and Responsibilities Define the patient support analytics strategy and quarterly roadmap, aligning priorities to business objectives and establishing clear decision paths. Own the measurement framework (KPIs, dashboards, and reporting standards) to monitor program effectiveness, operational performance, and patient experience. Utilize advanced statistical techniques, machine learning models, and data visualization tools (Tableau, Power BI) to inform strategic decisions. Partner with Patient Services, Marketing, and Commercial Operations to identify actionable insights that deliver a positive treatment experience. Present insights and recommendations to program and senior PSP leadership; influence data‑driven decisions across cross‑functional partners. Pilot and scale new analytical methodologies and visualization tools to improve insight quality, speed, and operational impact. Ensure compliance with HIPAA, data privacy regulations, and data governance standards. Partner with Data Engineering to define requirements and optimize data infrastructure (data warehouse, data lake) for scalable analytics. Manage external vendors and oversee data quality assurance for patient support analytics. Knowledge and Skills (Required/Preferred) Critical thinker able to identify key trends, synthesize complex data, and translate findings into actionable recommendations. Advanced analytical expertise: Excel, SQL, Power BI; Python and Snowflake are a strong plus. Strong data storytelling and ability to communicate insights for decision‑making. Proven ability to independently lead end‑to‑end analytics workstreams (problem definition through delivery, enablement, and adoption). Exceptional written and verbal communication; able to present clearly to cross‑functional teams and senior PSP leadership. Highly flexible and comfortable navigating ambiguity. Domain expertise in kidney disease is a plus. Education and Experience Bachelor’s degree in a quantitative discipline (e.g., Data Science, Statistics, Economics, Healthcare Analytics, or related field). Typically requires 6+ years of experience in pharma/biotech analytics (or equivalent), focused on patient support, commercial analytics, forecasting, and/or commercial operations. Strong experience owning cross‑functional analytics initiatives with measurable business impact. #J-18808-Ljbffr