Field Service Technician

Job Description

Job Description

Description:

About Us:

At Renewal by Andersen, a division of Andersen® Windows, we are transforming the home improvement industry. Founded in 1903, Andersen is the world’s largest and most recognized brand in window and door systems. Our mission is to provide homeowners with an exceptional window and door replacement experience from start to finish.

We are seeking a skilled Field Service Technician to join our team and provide expert service, troubleshooting, and repair solutions for Renewal by Andersen windows and doors. This role is ideal for a technically skilled professional who enjoys problem-solving, working independently, and delivering outstanding customer experiences.

Position Summary:

The Field Service Technician is responsible for diagnosing, repairing, and resolving warranty-related concerns for homeowners while maintaining the highest standards of workmanship, safety, and customer service.

This position requires strong technical knowledge of window and door systems, advanced troubleshooting ability, and the confidence to identify root causes and provide effective solutions. Warranty Technicians serve as trusted representatives of the company by building homeowner relationships, communicating clearly, and ensuring every service interaction reflects the quality and professionalism of Renewal by Andersen.

Responsibilities:

• Diagnose and repair warranty-related issues involving windows, doors, hardware, trim, and related components.
• Troubleshoot product performance concerns, installation-related deficiencies, air leakage, water infiltration, and other service issues.
• Perform advanced repairs, including component replacement, adjustments, resets, and corrective service work.
• Evaluate service conditions and determine the appropriate repair solution while maintaining company standards.
• Provide exceptional customer service by setting expectations, explaining solutions, and resolving homeowner concerns professionally.
• Complete service appointments efficiently while maintaining quality craftsmanship.
• Document service activities, photographs, repair details, and outcomes accurately through electronic systems.
• Maintain company tools, equipment, vehicles, and inventory.
• Follow all safety requirements, PPE standards, and company policies.
• Collaborate with Installation, Operations, Customer Care, and other internal teams to improve homeowner experiences.
• Provide technical feedback and support to field teams when needed.
• Participate in ongoing training and continuous improvement initiatives.

Qualifications:

• High school diploma or equivalent.
• Valid driver's license with an acceptable driving record.
• 4+ years of experience in window installation, door installation, carpentry, construction, remodeling, service, or a related trade preferred.
• Strong knowledge of residential window and door systems and installation practices.
• Experience diagnosing and resolving complex field issues.
• Ability to troubleshoot independently and determine effective solutions.
• Strong craftsmanship, attention to detail, and commitment to quality.
• Excellent communication skills with the ability to work directly with homeowners.
• Comfortable using hand tools, power tools, mobile applications, and electronic documentation systems.
• Ability to safely operate company vehicles and equipment.

Physical Requirements:

• Ability to lift, carry, push, and pull up to 75 pounds.
• Ability to work from ladders, scaffolding, rooftops, and elevated work areas.
• Ability to stand, walk, bend, kneel, climb, and perform physical labor throughout the day.
• Ability to work indoors and outdoors in varying conditions.
• Ability to travel throughout assigned service territories, including occasional overnight travel.

Ideal candidate:

We are looking for someone who brings a positive attitude, strong work ethic, and a commitment to doing things the right way. The ideal candidate is dependable, professional, solutions-oriented, and enjoys being part of a team that values accountability, collaboration, and continuous improvement.

You are someone who:

• Takes ownership and follows through.
• Approaches challenges with a can-do mindset.
• Builds trust with homeowners and teammates.
• Looks for ways to improve processes and outcomes.
• Takes pride in delivering quality work.

What we Offer:

• $25-$38/ hour
• 401K
• PTO / Sick Time
• 8 Paid Holidays plus 1 Flex Holiday
• Medical, dental and vision insurance
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Disability Insurance
• Identity Theft Protection
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Discount on our windows and doors
• Employee discounts on travel, apparel, electronics, restaurants and more!

Join us and become part of a team committed to craftsmanship, customer satisfaction, and creating exceptional homeowner experiences!