Director of Quality

Director of Quality

The Director of Quality will be responsible for the execution of Business and Corporate Quality strategies of the assigned divisions. Aligned with the VP of Quality and the Executive Leadership Team, this role will bear an immediate and significant impact on the ongoing and continued success of RealTruck as quality is a cornerstone of our brands' equity and strength, providing a competitive edge that fuels the company's overall growth.

With the primary focus on deploying RealTruck Quality Management Systems (QMS), improving customer satisfaction, and reducing Cost of Poor Quality (COPQ), the Director will drive and optimize all processes to ensure high levels of customer satisfaction. This position will support a culture of high performance through effective relationships and collaboration/alignment across functions, ensuring accountability that policies and procedures are followed.

The Director of Quality will provide support, leading the deployment of RealTruck QMS and the improvement of processes to achieve the assigned targets. This position will provide expertise helping implement processes and productivity improvements that foster a quality culture within the organization.

Core functions include driving a culture of Quality Excellence aligned with RealTruck Quality Strategy, supporting in creating Quality Strategy, process, and organization, understanding and anticipating needs of key customers to ensure quality systems meet or exceed their standards, monitoring quality trends, conferring with key customers to define quality issues, communicating issues to cross-functional management teams, and achieving alignment regarding resolution strategies.

Additionally, the Director will assist in corrective action and investigations, and overall management at the site level to ensure high standard of investigation and problem solving. They will identify recurring trouble spots by maintaining ongoing connections, contact and visibility. Install the right systems and culture to create a structured and disciplined quality approach while building the proper processes with internal and external partners.

The Director will ensure Quality metrics are properly deployed and tracked at Division level. Support local teams and corporate functions in improving Warranty, COPQ, Scrap, and other Quality related metrics. Support the implementation of one corporate quality manual for each facility to use for continuity and consistency. Provide support, when necessary, regarding corrective and preventive actions at facilities.

Qualifications and requirements include a Bachelor's degree required, advanced degree preferred, 7+ years of experience in Quality Systems Engineering within a manufacturing environment required, 5+ years of effective team leadership required, proven track record of driving quality improvements over time, experience in the automotive industry that demonstrates working knowledge for quality requirements, protocols and automotive customer's expectations is desired.

Required licenses include Lean/Six Sigma green belt certification or equivalent work experience or company certification preferable.

Skills, abilities, and knowledge include thorough knowledge of quality assurance methods and improvement tools, advanced product quality planning, dimensional metrology, quality system management, ability to balance team and individual responsibilities, displays original thinking and creativity, identifies and resolves problems in a timely manner, data analytics, knowledgeable in Mini-Tab preferred, expert level Excel skills, bilingual English/Spanish preferred.

Travel is approximately 30% (maybe higher during certain periods).

Competencies include adapting to changes in the work environment, managing competing demands, changes approach or method to best fit the situation, able to deal with frequent change, delays, or unexpected events, synthesizes complex or diverse information, collects and researches data, uses intuition and experience to complement data, designs workflows and procedures, displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations, uses reason even when dealing with emotional topics, demonstrates accuracy and thoroughness, looks for ways to improve and promote quality, applies feedback to improve performance, monitors own work to ensure quality.

Supervisor responsibilities include planning, organizing, evaluating, and directing the employees within the department function, has direct reports, delegates authority to carry out work of a unit to subordinate supervisors or managers.

Physical requirements include sedentary work, physical activities include talking and hearing, visual acuity, working conditions include operating in a professional office environment, routinely uses standard office equipment.

Perks that go the extra mile include great benefits like medical, dental, and vision coverage, company-paid life insurance and disability, 401(k) with company match, wellbeing days, parental leave, educational reimbursement, referral bonuses, and exclusive employee discounts on RealTruck products.