ER Patient Registration Representative

Department: Patient Registration Shift: Variable (United States of America) Employee Type: Regular - Per Diem Per Diem Type (if applicable): Non-RN Per Diem 1 Minimum Pay Range: $22.69 - $27.23

Job Description:

POSITION SUMMARY: The ER Patient Registration Representative accurately enters all our patients into Marshall for treatment, ensuring each patient is comfortable and safe, as they undergo the admission process. This position delivers a caring and professional first impression of Marshall. This position collects complete and accurate demographic and financial information regarding a patient’s admission in order to facilitate patient service and reimbursement. This position must understand and adhere to an ever-changing myriad of federal and state regulations regarding patient consent, release of information (ROI), Health Insurance Portability and Accountability Act (HIPAA), Federal, State and Private Insurance reimbursement requirements. This position interacts with patients, physicians, nursing, ancillary members and support staff on a daily basis in the course of their work. This position covers switchboard duties when assigned. This position facilitates the communication of emergency situations with an overhead page, radio communication and/or electronic page. Maintains the fire alarm system for Marshall whenever assigned to PBX duties.

POSITION QUALIFICATIONS:

Education/Licensure/Certification:

Graduation from High School or equivalent required.

Knowledge:

Previous health care experience and medical terminology preferred.

Knowledge of Marshall’s Policies and Procedures and maintain compliance accordingly

Skills:

• Excellent demonstrated customer service skills required.
• Significant PC Windows, Word and Excel skills required.
• Proven Accurate data entry and 10-key skills required.
• Excellent communications skills required.
• Proven ability to be an effective member of a work team.
• Must be able to master the PBX duties when assigned, juggle several callers at once and respond to calls accurately, quickly and politely.
• Must be able to respond quickly to emergency situations.

A NONPROFIT HEALTHCARE PROVIDER IN EL DORADO COUNTY

Marshall is a nonprofit community healthcare provider located in the heart of the Sierra Foothills. Our history stems back to 1956, when the community banded together to build a modern hospital for El Dorado County. Since opening our doors in 1959, Marshall has been proud to maintain our status as an independent hospital whose governance remains local. Our mission is to improve the health of our community and offer health services of superior value and quality, centered on the goals and needs of our patients. We strive to deliver service that exceeds our patients’ expectations. Quality Care Marshall is routinely recognized in the top tier of hospitals in California by independent consumer healthcare groups, and we’re always striving to improve. Marshall’s Emergency Department is a verified Level III Trauma Center and our Stroke Program is not only distinguished as a Primary Stroke Center by the Joint Commission but also earned a Gold–Plus designation from the American Heart/American Stroke Association. Marshall’s Birth Center was also designated by the World Health Organization and UNICEF as a Baby Friendly® certified facility for breastfeeding advocacy.

Serving El Dorado County & Surrounding Areas

Marshall includes Marshall Hospital, a fully accredited acute care facility with 111 beds located in Placerville; several outpatient facilities in Cameron Park, Placerville, El Dorado Hills, and Georgetown; primary and specialty care clinics, more than 190 affiliated physicians and providers, as well as a team of more than 1,600 employees providing quality healthcare services to residents of El Dorado County. Marshall’s executive leadership is governed by a local board of directors who volunteer their time to represent the needs and interests of a growing community. Marshall also has a dedicated group of Auxiliary members, adult and junior volunteers that lend their support.