Shift Leader

Pay: $14.75 - $15.25 per hour plus digital tips. Pay Transparency: Earn between $14.75 and $15.25 per hour plus digital tips. (Note: Potbelly cannot make guarantees about tip earnings.) About the Role The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing and developing associates to execute outstanding product quality and customer service, build sales and control costs for each shift. Responsibilities Lead team members on shifts, including efficient assignment of tasks while providing feedback Ensure all security procedures are followed Ensure back‑of‑the‑house procedural standards are met Count drawers and follow proper daily cash handling procedures Prepare quality finished products (sandwiches, salads, soups, cookies, ice cream, etc.) efficiently Comply with health and safety standards for food, cleanliness and safety Restock food line, chips and cooler Clean tables, counters, floors, bathrooms, kitchen and utensils; take out trash Operate cash register: handle, balance and follow all cash handling procedures Effectively handle customer complaints/issues Other duties as assigned Qualifications Friendly and customer service oriented Strong written and verbal communication skills Enjoy problem‑solving Comfortable with higher levels of noise from music, customer and employee traffic Love working in a fast‑paced environment Can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish Can handle the heat of the kitchen – knife skills are a plus At least 18 years old A minimum of 1 year supervisory experience in a restaurant or retail environment preferred Able to stand/walk for 8‑9 hours or as needed Able to lift up to 10 pounds frequently and up to 50 pounds occasionally Illinois applicants must become food safety certified within 30 days of employment All Shift Leaders must be trained and pass a Food Safety Certification course; certification is required through the Illinois Department of Public Health in Illinois or the National Restaurant Association (ServSafe) or similar in other states. Failure to pass after two attempts will disqualify the Shift Leader from continuing in the position. Benefits Competitive pay Medical, Dental & Vision Insurance Domestic Partnership Benefits Paid Parental Leave FSA and HSA with Employer Contribution Commuter Benefit Program Retirement Savings 401(k) with company match Employee Assistance Program Paid Time Off Discount Program Flexible Work Schedule Career growth opportunities Potbelly is committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need. We are an equal opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law. Potbelly Sandwich Works may use artificial intelligence (AI)-assisted tools as part of its hiring and recruitment process. These tools may collect and analyze data including questionnaire and assessment responses, resume content, and professional profile information. AI-assisted tools are used for all position types. All final employment decisions are made by people. Potbelly may also use additional AI-assisted tools from time to time in its hiring process. If you have questions about how AI is used in connection with your application, or if you would like to request a reasonable accommodation related to the use of AI in the hiring process, please contact View email address on click.appcast.io. #J-18808-Ljbffr Potbelly