Senior AI Product Manager

Role Overview We are seeking a Senior AI Product Manager to lead and drive the Artificial Intelligence & Automation value stream within D&T. In this role, you will own the end-to-end strategy, roadmap, and execution of the AI value stream, collaborating with business operations to translate user requirements into proactive solutions. What You Will Do Develop the overarching strategy, vision, and roadmap for all AI projects to achieve business objectives, identify and prioritize AI use cases in the customer care domain to elevate support efficiencies, and perform feature planning, prioritization, and execution for advanced automation capabilities. Why It Might Be a Fit This role delivers cognitive shortcuts that handle the mundane, automate workflows, and optimize support efficiencies for our agents, fields, and partners. You will augment human capabilities by leading data scientists to build custom predictive and prescriptive machine learning models. Requirements Bachelor's degree in Computer Science or an IT‑related field 5+ years of product management, program management, or team leadership experience Generative & Conversational AI Natural Language Processing (NLP) Cloud Computing ServiceNow & Salesforce Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave #J-18808-Ljbffr