Call Center Rep/Appointment Setter

Harris Plumbing, Heating, Air, & ElectricalHarris Plumbing, Heating, Air, & Electrical is a growing, locally owned and operated full-service residential home services company based in South Jersey. We proudly serve homeowners throughout the Tri-State area, delivering 5-star plumbing, heating, cooling, and electrical services through a proven, customer-focused service system.Harris is currently in search of an experienced Call Center Rep/Appointment Setter! Pay rate: starting at $19/hrResponsibilitiesDeliver 5-star customer service on every inbound and outbound interaction—our customers are the reason we do what we doProfessionally handle inbound calls and make outbound follow-ups to convert conversations into booked opportunitiesAccurately collect, verify, and document customer information in all systemsTake ownership and pride in the quality, accuracy, and consistency of your workCommunicate with customers through phone, live chat, email, portals, and other electronic platformsActively manage customer satisfaction by completing happy calls, sending follow-up communications, and responding to reviews when assignedTake full ownership of the customer experience from first contact through resolutionCollaborate as part of a team that shares ideas to improve call flow, processes, and the overall customer experienceMaintain a positive, professional attitude and demonstrate a willingness to learn, grow, and adapt every dayQualificationsStrong verbal and written communication skills with the ability to engage customers professionally on inbound and outbound callsProficient typing skills and the ability to quickly learn and navigate multiple software systems and applicationsHigh attention to detail with a strong focus on accuracy and proper documentationSelf-motivated, dependable, and results-driven, with the ability to work well both independently and as part of a teamPositive, optimistic attitude with a people-first mindset and strong customer focusStrong problem-solving skills with the ability to think quickly, collaborate, and work well on a team in a fast-paced call center environmentJob Type: Full-time401(k)401(k) matchingDental insuranceHealth insurancePaid time offVision insurance1 year8 hour shiftIn-personCustomer Service: 1 year (Preferred)Work Location: In person