Shift Leader

Job Description

Job Description

ABOUT US

Jersey Mike's Subs has been an authentic New Jersey institution since 1956. We're not just making sandwiches—we're crafting "A Sub Above" experiences. We slice our meat and cheese fresh to order, bake our bread fresh every day, and genuinely care about creating the perfect sub sandwich for every customer who walks through our doors. If you love great food, great people, and building a great team, Jersey Mike's is the place for you.

ABOUT THE ROLE

We're looking for a Shift Leader to be a core part of the team. You'll lead by example, inspire your team, and ensure every customer walks out with a smile and a delicious sub in hand. This is your chance to step into a leadership role where your decisions directly impact both your team's success and the customer experience.

As our Shift Leader, you won't just supervise—you'll mentor, motivate, and be the go-to person when questions arise. You'll create a positive, collaborative environment where team members feel valued and eager to do their best work.

CORE RESPONSIBILITIES

* Lead and supervise your team with a positive attitude and strong work ethic that sets the standard for everyone around you

* Train, mentor, and develop team members to meet performance expectations and help them grow

* Handle difficult situations calmly and professionally, turning challenges into learning opportunities

* Greet and engage with guests to create a welcoming atmosphere where they feel valued

DAILY OPERATIONS

* Ensure food preparation and presentation meet Jersey Mike's standards every single time

* Manage opening and closing procedures to keep operations running smoothly

* Handle cash and register operations with accuracy and integrity

* Monitor inventory levels and assist with ordering and restocking supplies

* Foster a positive and collaborative team environment during each shift

* Monitor adherence to company policies and procedures

* Uphold cleanliness and sanitation standards throughout the restaurant

* Ensure compliance with health and safety regulations at all times

DRIVING RESULTS

* Address guest inquiries, feedback, and concerns professionally and promptly

* Help achieve sales goals and operational targets alongside your team

* Support the location in building a strong customer base and reputation

WHAT WE'RE LOOKING FOR

* Strong leadership and interpersonal skills—you lead by example, not by barking orders

* Excellent customer service skills with a genuinely friendly and outgoing personality

* Ability to thrive in a fast-paced environment and multitask effectively

* Strong communication and problem-solving abilities

* Attention to detail and a commitment to upholding quality standards

* Comfort with technology including POS systems

* Flexibility to work various shifts, including evenings, weekends, and holidays (closed on Christmas, Thanksgiving and Easter holidays)

* Valid Driver's License

* Restaurant or retail leadership experience is preferred but not required—we'll train the right person

SCHEDULE & WORK ENVIRONMENT

* Full-time position: 35-40 hours per week

* Typical schedule includes 4-5 shifts with at least one weekend day per week

* Flexibility required for holidays and seasonal peak periods

* Fast-paced, team-oriented environment where your energy and attitude matter

COMPENSATION & BENEFITS

* Hourly Rate: $18-$20/hour (Plus Tips, avg $4/hr + in tips) based on experience

* Paid Time Off

* Health, dental, and vision insurance

* Flexible scheduling options to accommodate work-life balance

* Paid training for food safety certifications

* Leadership development program with a clear path to General Manager

* Career growth opportunities within the Jersey Mike's organization

BONUS

You love a good sub and don't mind eating one on your break! Free Employee sub each shift!

WHY JERSEY MIKE'S?

You'll be part of a brand with real history, real values, and a genuine commitment to quality. We're not a faceless chain—we're a community-focused business that treats our team members like family. Your work matters here, and so do you.