Certified Medical Assistant

Certified Medical Assistant

Location/Department: Multiple Locations (Brookville, Batesville and Osgood)/Primary Care and Immediate Care

PRN - as needed

Job Summary: Performs a wide range of clinical duties while assisting the provider in giving quality care in a medical office setting. Primary responsibilities include; gathering patient data, chart scribing & chart preparation/review. Will demonstrate the knowledge required to provide age-appropriate care for the patients served in the practice. Must complete required computer training & develop a strong working knowledge of the patient chart in the EHR to be aware of health insurance guidelines for pre-authorizations, referral processes, & have ability to schedule diagnostics/specialist visits as ordered by the provider. Requires experience in a medical care setting interacting with patients & their families, detail oriented, having the ability to stay focused, caring, responsible & organized.

Supervisory Responsibilities: None

Duties/Responsibilities:

• Assists patients into exam rooms in a prompt, efficient, & friendly manner.
• Takes vital signs & prepares patient for exam in an accurate & appropriate manner.
• Transports patients safely & efficiently.
• Assists as needed with patient care as requested including set-up & tear down of procedures.
• Prepare & mails appropriate preparation instructions to patients.
• Inquires & documents in patient's health record as appropriate regarding x-rays & test results for patient appointments.
• Performs EKG testing as ordered & enters charges. Submits order to health records in a timely manner.
• Performs venipuncture safely & accurately & submits orders appropriately.
• Performs subcutaneous & intramuscular injections, enters charges, & documents.
• Assists the patient with maintaining an updated medication record.
• Call prescriptions into pharmacies accurately & timely.
• Assists in the education regarding medications & their side effects.
• Demonstrates knowledge of isolation procedures.
• Cleans & maintains equipment according to policy.
• Transports instruments & equipment in a safe manner.
• Prepares specimens for lab in a safe & timely manner.
• Checks & puts away sterilized instruments accurately.
• Cleans exam rooms in a safe & efficient manner.
• Determines call direction in an accurate, efficient, & friendly manner.
• Takes accurate messages & delivers in a timely manner.
• Orchestrates effective communication over multiple phone lines for both incoming & outgoing calls.
• Confirms all upcoming appointments by phone.
• Maintains appropriate statistics for patient care.
• Schedules, acknowledges, & edits all physician's schedules on computer system. Assists front office as needed.
• Retrieves/ handles voicemail messages as appropriate in a timely manner & documents all encounters with patient in health record.
• Sorts mail & delivers to physician areas.
• Organizes & retrieves referral letters & information pertinent to the patient's care including information from the EHR & scans.
• Assists in complying with pre-certification needs for testing & therapies.
• Stocks rooms with appropriate supplies as requested.
• Maintains appropriate security systems as appropriate.
• Takes responsibility for ordering & maintaining supplies & equipment as requested.
• Carries out provider orders, including authorization of refills according to established protocols.
• Acts as liaison between provider & patient, communicating essential instructions given by provider & implementing patient education.
• Gathers the patient's medical data, then presents it to the provider in the patient's presence.
• Assists the provider by scribing the physical exam, provider's orders, initiates the visit plan & provides appropriate patient education.
• Assists provider with evaluation of clinical processes for quality & efficiency.
• Evaluates patient's condition by accurately performing physical & psychosocial assessments as recommended.
• Documents completely & accurately, according to protocol, within the EHR.

Required Skills/Abilities:

• Strong verbal, written, & listening communication skills
• Exceptional organizational skills, able to multi-task
• Able to perform basic medical assisting skills
• Must be able to operate office & medical equipment

Education and Experience:

• Additional education & training beyond high school is required
• Minimum of 1 year prior medical assisting experience preferred
• Must complete Family Team Care training
• Certified Medical Assistant preferred

Physical Requirements:

• Frequent use of hands, walking, sitting, standing, kneeling, reaching, stooping, talking, pushing, pulling
• Occasionally may have to lift up to 25 lbs

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.