Workforce Manager

Software Guidance & Assistance, Inc. (SGA) is searching for a Workforce Manager for a Full-time opportunity with one of our premier clients in Tarrytown, NY. Hybrid scheduled


The Workforce Manager is responsible for overseeing the end-to-end management of a internal labor program, ensuring the successful delivery of contract talent. This role serves as the primary liaison between hiring managers internally, driving vendor performance, workforce planning, compliance, and operational excellence while ensuring timely fulfillment of business staffing needs.

Responsibilities :

• Manage the organization's workforce program
• Build and maintain strong relationships with vendors and supplier partners to ensure consistent delivery of qualified talent.
• Serve as the primary point of contact with internal hiring managers and HR
• Partner with business leaders to understand workforce planning needs and develop effective contingent staffing strategies.
• Monitor vendor performance, including fill rates, quality of candidates, response times, diversity metrics, and service-level agreements (SLAs).
• Collaborate with procurement and legal teams
• Oversee requisition management, interview coordination, offer approvals, onboarding, contract extensions, and offboarding processes.
• Ensure compliance with employment regulations, worker classification requirements, and company policies.
• Analyze contingent workforce metrics, spend, headcount, time-to-fill, supplier performance, and market trends to provide actionable recommendations.
• Identify opportunities to optimize costs, improve operational efficiencies, and enhance supplier engagement.
• Drive continuous process improvements across the labor lifecycle.

Requirements :

• 5+ years of experience managing workforce programs and staffing operations
• Strong knowledge of labor practices and workforce planning.
• Excellent relationship management, negotiation, and communication skills.
• Strong analytical skills with experience interpreting workforce data and supplier performance metrics.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Proficiency with Microsoft Excel and reporting/dashboard tools.
• Bachelor's degree in Human Resources, Business Administration, Supply Chain, or a related field (or equivalent experience).

Preferred Skills :

• Familiarity with workforce compliance, worker classification, and labor regulations.
• Experience developing supplier scorecards and conducting quarterly business reviews (QBRs).

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .


SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company to request an accommodation or assistance regarding our policy.