Paramedic

Job Relationships Responsible to: Regional Operations Manager Assignments received from: Regional Operations Manager Positions supervised: None Job Summary In a collaborative manner, the Paramedic provides support to the Medical Providers, Radiologic Technologist, and patients through front desk registration, patient vital sign collection, social and medical history collection, point‑of‑care testing, medication administration, and provider assistance within office procedures. This role completes all activities accurately, with high quality and in a timely manner while living our vision and mission to become the urgent care partner of choice by re‑defining value and access to quality care through an effortless experience, a culture of care, and seamlessly integrating with our partners and communities. Education High School Diploma or equivalent, required. Associate’s Degree, preferred. Passed the Paramedic licensure examination. Work Experience 0–2+ years of Paramedic experience 3+ years of Paramedic experience preferred Required Licenses/Certifications NREMT‑P certification required at time of hire Basic Life Support (BLS) required at time of hire Additional Knowledge, Skills and Abilities Required Demonstrated competency in Electrocardiogram (EKG) testing and venipuncture procedures Knowledge of medical office management systems and procedures Excellent time‑management skills and ability to multi‑task and prioritize work Social perceptiveness and service orientation Excellent written and verbal communication skills Strong organizational and planning skills Proficiency in MS Office and patient management software Core Competencies Collaboration: Takes ownership for establishing productive partnerships and relationships and seeks to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront. Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increase effectiveness and efficiency through process and other forms of innovation. Diversity and Inclusion: Fosters diversity and inclusion, better understands team members, our customers and partners; engages strengths and talents of each GoHealth team member to create an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed. Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open‑mindedness and respect. Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities. Additional Knowledge, Skills, and Abilities Preferred Knowledge of Electronic Medical Records Point of Care Testing Proficiency in Microsoft Word and Excel Understanding of HIPAA Essential Functions The essential functions of the Paramedic include the following tasks, duties and responsibilities that comprise the means of accomplishing the job’s purpose and objectives. These functions are critical or fundamental to performance. MW Market Telephone, video, and in‑person screening limited to intake and gathering of information Obtain and record vital signs Obtain and record patient history Assist patients in ambulation and transfers Screen and follow‑up on tests as directed by a healthcare provider Relay of test results that does not require clinical judgement or decision making All Markets Create and maintain a welcoming environment for patients by providing exceptional customer service. Verify insurance information and collect and process co‑payments and deductibles. Schedule patient appointments for assigned center and/or coordinate provider referrals to assigned specialists. Secure patient information and maintain patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding and maintain patient information confidentiality. Conduct interviews to verify patient information; record medical history and confirm purpose of visit. Prepare patients for examination by performing preliminary physical test, vital signs and reporting patient history summary. Assist provider with patient evaluation and in‑office procedures. Notify providers of abnormal patient findings. Perform in‑office point‑of‑care testing including various medical conditions. Perform phlebotomy, dressing wounds/injuries, and EKGs. Perform and document daily controls and calibration of equipment by following operating instructions; troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs as needed. Perform BLS emergency care procedures and manage environmental emergencies. Medication administration per protocols approved by the local Medical Director. Prepare set‑up for various clinical procedures, including suturing, incision and drainage, foreign body removal, etc. Conduct intravenous catheter insertion, IV fluid administration, splinting, venipuncture and other related clinical procedures as needed. Performing courtesy call backs to follow up on patients. All other duties as assigned. #J-18808-Ljbffr