Field Engineer_ Boston ,MA (W2/Direct Client) Airline
Datum Technologies Group
Field Engineer
Contract/ Contract to Hire
Boston ,MA
W2/Direct Client
MAC/Windows/ PC Deployment/ Hardware Exp
- .Responsibilities: Responsible for a broad scope of operational support and Install, Move, Add, and Change (IMAC) requests supporting IT infrastructure in office environments, reservation centers, and airport locations
- .Provide service and customer support during field visits or dispatches
- .Diagnose errors or technical problems and determine proper solutions
- .Produce timely and detailed service reports
- .Document processes and procedures
- .Collect and analyze performance data to provide technical assistance
- .Tie workflow to schedules and operational requirements
- .Accurately document solutions related to complex issues
- .Create workaround procedures when standard procedures have failed and ensure issues are resolved
- .Troubleshoot and develop technical solutions related to software and setup errors for field engineers, technicians, and customers
- .Build positive relationships with customers and internal stakeholders
- .Ability to use a ladder as required for equipment installation and support activities
.Qualifications: Strong troubleshooting and customer support skills
- .Excellent communication and documentation abilities
- .Ability to work in office, airport, and operational environments
- .Experience supporting IT infrastructure and end-user devices preferred
.
Will wait for your respons
e.Vishnu Sin
ghEmail : View email address on click.appcast.io
omPhone : 470 451 04
04Vacancy posted 8 hours ago
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